DECO E4 IS STUCK ON YELLOW

DECO E4 IS STUCK ON YELLOW
DECO E4 IS STUCK ON YELLOW
2021-07-22 17:13:22
Model: Deco E4
Hardware Version: V1
Firmware Version: Deco_E4_V1_1.5.1_210330

one of the units of the mesh system is stuck on yellow light for some reason, i had even tried the firmware recovery fix but it just doesn't seem to work. any solutions? I had purchssed the 3 pack one about a month ago.

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#1
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4 Reply
Re:DECO E4 IS STUCK ON YELLOW
2021-07-22 17:14:13

@RM001 I had also tried resetting and changing power cords but it still doesn't seem to work

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#2
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Re:DECO E4 IS STUCK ON YELLOW
2021-07-23 03:29:14

@RM001 

Hi,

Is there any change recently, like a firmware upgrade, power outage?

Please also refer to this link to do a firmware recovery;

https://www.tp-link.com/support/faq/2958/

 

Thank you.

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#3
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Re:DECO E4 IS STUCK ON YELLOW
2021-07-23 05:43:41

@TP-Link there wasn't any firmware upgrade,  yes that's the same link I used for the firmware recovery and it showed it was successful, and still the same issue persists.

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Re:DECO E4 IS STUCK ON YELLOW
2021-07-23 06:22:56

@RM001 

In this way, I think you could contact the local warranty office to ask for the warranty.

Thank you very much.

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