Archer C80 losing internet connection several times a day
Hi!
I've had an Archer C80 router for almost three months now. Over a month ago, I started to notice that once a day, the internet connection dropped for about 10-15 seconds and then it came back. But recently (two or three weeks), it got pretty bad, with my connection dropping at least 10 times a day, which is very annoying since I'm on a lot of work calls and then at night I usually play online, so it kicks me from the game every time the internet drops. When the internet drops, the wifi or ethernet connection never shows up as disconnected in any of the devices I have at home, it just won't open any websites or if I'm watching any live streams it freezes. The Internet LED indicator in the router turns to orange when there's an internet drop. At first I thought it was an issue with my ISP, because when I entered the router's configuration it showed no IP during those 10-15 seconds, and then it came back. My ISP's modem/router is configured in bridge mode, and I connect the C80 to the internet with a Cat 5e ethernet cable straight from the modem, nothing else comes out of the modem.
In order to troubleshoot, I took that cable and I connected my desktop PC to the internet straight from my ISP's modem for two days straight and I had no internet drops (I used an internet connection monitoring tool), so I'm sure there's something wrong with the router and I don't know what it is, I've tried resetting the router, restoring it to factory settings, changing the DNS servers to Google's, and nothing seems to solve the issue. The internet drops happen in all the devices.
These are the devices that feed from the router, the C80 is configured in router mode with the DHCP Server activated, NAT Boost (therefore no QoS) and both 2.4 and 5GHz Wi-Fi networks activated.
1 Desktop PC (Gigabit Ethernet), this is the device with DMZ and also with an address reservation.
1 iPad Pro (WiFi 2.4Ghz)
2 iPhones (WiFi 5GHz)
1 PS5 (Gigabit Ethernet)
1 MacBook Pro (WiFi 5Ghz)
1 MacBook Air (WiFi 5GHz)
2 Smart TVs (WiFi 5GHz)
Any help is very appreciated,
Thanks!
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Hello @nicolasdeppe, we are happy to tell you that there is a new firmware for the Archer C80(US) V1, you can try to install it on your C80, then check the connectivity.
You can refer to this thread for more details:
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Please confirm the below information:
1. Who is your ISP? What's the model of the modem?
2. What is the WAN connection type on the TP-Link router?
3. Save and email the System Log on the router (System Tools > System Log). Don't reboot the router, wait for the internet coming back automatically after the disconnect.
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Kevin_Z wrote
Please confirm the below information:
1. Who is your ISP? What's the model of the modem?
2. What is the WAN connection type on the TP-Link router?
3. Save and email the System Log on the router (System Tools > System Log). Don't reboot the router, wait for the internet coming back automatically after the disconnect.
Hi!
My response to your questions:
1. My ISP is GTD, a Chilean FTTH provider. The modem is a Fiberhome AN5506 currently in bridge mode, and the only connection out of that modem is the C80's.
2. WAN connection type is Dynamic IP.
3. You can see the syslog here with info from the last three days when I reconnected the C80: https://products.groupdocs.app/viewer/view?file=88b839c1-c7a4-45b4-8f6b-5a856f4a653e/syslog.txt
Thanks for your help!
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@Kevin_Z this is the most recent system log, see anything that could cause the problem?
1 INFO 0days, 03:29:44, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
2 INFO 0days, 03:34:21, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
3 INFO 0days, 03:38:56, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
4 INFO 0days, 03:43:19, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
5 INFO 0days, 03:43:38, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
6 INFO 0days, 03:43:47, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
7 INFO 0days, 03:43:52, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
8 INFO 0days, 03:43:54, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
9 INFO 0days, 03:43:55, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
10 INFO 0days, 03:43:56, [dnsproxy]Register Dns Detect
11 ERROR 0days, 03:43:56, [dnsproxy]register dns server detect error
12 INFO 0days, 03:43:56, [wan]advanced ddns -wanChanged
13 INFO 0days, 03:43:56, [dhcpc]Lease lost, entering init state
14 INFO 0days, 03:43:56, [dnsproxy]Register primary = 0x0, secondary = 0x0
15 INFO 0days, 03:43:57, [dhcpc]Send DISCOVER with unicast flag 1
16 INFO 0days, 03:43:58, [dhcpc]Recv OFFER from server 201.238.238.26 with ip 200.119.230.107
17 INFO 0days, 03:43:58, [dhcpc]Send REQUEST to server 201.238.238.26 with request ip 200.119.230.107
18 INFO 0days, 03:43:59, [dhcpc]eth0 set ip 200.119.230.107 mask 255.255.255.0 gateway 200.119.230.1
19 INFO 0days, 03:43:59, [wan]advanced ddns -wanChanged
20 INFO 0days, 03:43:59, [wan]systool sntpc -sntpRequest
21 INFO 0days, 03:43:59, [dnsproxy]Register Dns Detect
22 INFO 0days, 03:43:59, [dnsproxy]Register primary = 0x4004bc8, secondary = 0x5004bc8
23 INFO 0days, 03:48:21, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
24 INFO 0days, 03:48:59, [diag]Ping progress is now running with id=1024.
25 INFO 0days, 03:49:02, [diag]Stop diagnose ping progress .......
26 INFO 0days, 03:49:02, [diag]Free context force.
27 INFO 0days, 03:49:24, [diag]Ping progress is now running with id=1025.
28 INFO 0days, 03:49:28, [diag]Stop diagnose ping progress .......
29 INFO 0days, 03:49:28, [diag]Free context force.
30 INFO 0days, 03:52:44, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
31 INFO 0days, 03:57:07, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
32 INFO 0days, 03:58:17, [dhcpc]interface bring down
33 INFO 0days, 03:58:17, [dnsproxy]Register Dns Detect
34 ERROR 0days, 03:58:17, [dnsproxy]register dns server detect error
35 INFO 0days, 03:58:17, [dnsproxy]Register primary = 0x0, secondary = 0x0
36 INFO 0days, 03:58:17, [wan]advanced ddns -wanChanged
37 INFO 0days, 03:58:18, [dhcpc]Send DISCOVER with unicast flag 0
38 INFO 0days, 03:58:20, [dhcpc]Send DISCOVER with unicast flag 0
39 INFO 0days, 03:58:22, [dhcpc]Send DISCOVER with unicast flag 0
40 INFO 0days, 03:58:24, [dhcpc]Recv OFFER from server 201.238.238.26 with ip 200.119.230.107
41 INFO 0days, 03:58:24, [dhcpc]Send REQUEST to server 201.238.238.26 with request ip 200.119.230.107
42 INFO 0days, 03:58:26, [dhcpc]Send REQUEST to server 201.238.238.26
43 INFO 0days, 03:58:28, [dhcpc]Send REQUEST to server 201.238.238.26
44 INFO 0days, 03:58:30, [dhcpc]Send REQUEST to server 201.238.238.26
45 INFO 0days, 03:58:32, [dhcpc]Send REQUEST to server 201.238.238.26
46 INFO 0days, 03:58:34, [dhcpc]eth0 set ip 200.119.230.107 mask 255.255.255.0 gateway 200.119.230.1
47 INFO 0days, 03:58:34, [wan]advanced ddns -wanChanged
48 INFO 0days, 03:58:34, [wan]systool sntpc -sntpRequest
49 INFO 0days, 03:58:34, [dnsproxy]Register Dns Detect
50 INFO 0days, 03:58:34, [dnsproxy]Register primary = 0x8080808, secondary = 0x4040808
51 INFO 0days, 04:02:56, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
52 INFO 0days, 04:07:19, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
53 INFO 0days, 04:11:46, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
54 INFO 0days, 04:16:09, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
55 INFO 0days, 04:20:32, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
56 INFO 0days, 04:24:56, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
57 INFO 0days, 04:29:24, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
58 INFO 0days, 04:33:51, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
59 INFO 0days, 04:38:14, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
60 INFO 0days, 04:42:39, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
61 INFO 0days, 04:47:18, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
62 INFO 0days, 04:51:42, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
63 INFO 0days, 04:56:08, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
64 INFO 0days, 05:00:31, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
65 INFO 0days, 05:04:55, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
66 INFO 0days, 05:09:18, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
67 INFO 0days, 05:09:37, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
68 INFO 0days, 05:14:03, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
69 INFO 0days, 05:18:26, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
70 INFO 0days, 05:22:49, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
71 INFO 0days, 05:27:18, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
72 INFO 0days, 05:31:43, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
73 INFO 0days, 05:36:07, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
74 INFO 0days, 05:40:30, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
75 INFO 0days, 05:44:54, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
76 INFO 0days, 05:49:18, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
77 INFO 0days, 05:53:44, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
78 INFO 0days, 05:58:06, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
79 INFO 0days, 06:02:43, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
80 INFO 0days, 06:07:06, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
81 INFO 0days, 06:11:31, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
82 INFO 0days, 06:15:54, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
83 INFO 0days, 06:20:18, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
84 INFO 0days, 06:24:48, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
85 INFO 0days, 06:29:17, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
86 INFO 0days, 06:33:57, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
87 INFO 0days, 06:38:19, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
88 INFO 0days, 06:42:43, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
89 INFO 0days, 06:47:24, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
90 INFO 0days, 06:51:47, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
91 INFO 0days, 06:56:10, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
92 INFO 0days, 07:00:33, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
93 INFO 0days, 07:04:55, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
94 INFO 0days, 07:09:18, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
95 INFO 0days, 07:13:44, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
96 INFO 0days, 07:18:07, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
97 INFO 0days, 07:22:30, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
98 INFO 0days, 07:26:54, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
99 INFO 0days, 07:31:17, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
100 INFO 0days, 07:35:40, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
101 INFO 0days, 07:40:07, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
102 INFO 0days, 07:44:34, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
103 INFO 0days, 07:48:57, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
104 INFO 0days, 07:53:19, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
105 INFO 0days, 07:57:43, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
106 INFO 0days, 07:58:02, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
107 INFO 0days, 08:02:33, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
108 INFO 0days, 08:07:02, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
109 INFO 0days, 08:11:25, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
110 INFO 0days, 08:15:47, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
111 INFO 0days, 08:20:10, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
112 INFO 0days, 08:24:33, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
113 INFO 0days, 08:28:55, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
114 INFO 0days, 08:33:25, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
115 INFO 0days, 08:37:48, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
116 INFO 0days, 08:42:13, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
117 INFO 0days, 08:46:36, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
118 INFO 0days, 08:51:01, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
119 INFO 0days, 08:55:24, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
120 INFO 0days, 08:59:47, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
121 INFO 0days, 09:04:17, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
122 INFO 0days, 09:08:54, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
123 INFO 0days, 09:13:17, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
124 INFO 0days, 09:13:36, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
125 INFO 0days, 09:13:45, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
126 INFO 0days, 09:13:50, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
127 INFO 0days, 09:13:52, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
128 INFO 0days, 09:13:53, [dhcpc]broadcast REQUEST with request ip 200.119.230.107
129 INFO 0days, 09:13:54, [dnsproxy]Register Dns Detect
130 ERROR 0days, 09:13:54, [dnsproxy]register dns server detect error
131 INFO 0days, 09:13:54, [wan]advanced ddns -wanChanged
132 INFO 0days, 09:13:54, [dhcpc]Lease lost, entering init state
133 INFO 0days, 09:13:54, [dnsproxy]Register primary = 0x0, secondary = 0x0
134 INFO 0days, 09:13:55, [dhcpc]Send DISCOVER with unicast flag 0
135 INFO 0days, 09:13:57, [dhcpc]Send DISCOVER with unicast flag 0
136 INFO 0days, 09:13:59, [dhcpc]Send DISCOVER with unicast flag 0
137 INFO 0days, 09:13:59, [dhcpc]ignoring XID 805667f4 (our xid is a666ff37)
138 INFO 0days, 09:14:02, [dhcpc]Recv OFFER from server 201.238.238.26 with ip 200.119.230.107
139 INFO 0days, 09:14:02, [dhcpc]Send REQUEST to server 201.238.238.26 with request ip 200.119.230.107
140 INFO 0days, 09:14:03, [dhcpc]eth0 set ip 200.119.230.107 mask 255.255.255.0 gateway 200.119.230.1
141 INFO 0days, 09:14:03, [wan]advanced ddns -wanChanged
142 INFO 0days, 09:14:03, [wan]systool sntpc -sntpRequest
143 INFO 0days, 09:14:03, [dnsproxy]Register Dns Detect
144 INFO 0days, 09:14:03, [dnsproxy]Register primary = 0x8080808, secondary = 0x4040808
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Thanks for the system log.
Try to enable Get IP Unicast DHCP on the router. Under the Advanced tab, choose Network > Internet > Get IP Unicast DHCP, then save and reboot the router:
If the above doesn't help, try to Clone the MAC address of the PC as follows, which has a stable connection when connecting to the modem directly:
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@Kevin_Z I tried both things, but the drops keep happening :(
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Hello @nicolasdeppe, we are happy to tell you that there is a new firmware for the Archer C80(US) V1, you can try to install it on your C80, then check the connectivity.
You can refer to this thread for more details:
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