Can't connect to Vodafone UK

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Can't connect to Vodafone UK

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Can't connect to Vodafone UK
Can't connect to Vodafone UK
2021-08-06 11:52:03
Model: Archer VR2800  
Hardware Version:
Firmware Version:

I've obtained the connection details (username, password, protocol) from Vodafone but I can't get the TP-Link AC2800 to connect.

 

Where can I find the hardware and firmware versions please?

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#1
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7 Reply
Re:Can't connect to Vodafone UK
2021-08-06 14:53:40 - last edited 2021-08-06 15:04:51

@oldcelt 

 

On the bottom sticker you can find the HW version and FW region of your device - just follow the guide.

The following screenshot might help setting up your Internet connection:

 

Your connection settings should look similar to these:

 

If this was helpful click once on the arrow pointing upward. If this solves your issue, click once the star to mark it as a "Recommended Solution".
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#2
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Re:Can't connect to Vodafone UK
2021-08-06 15:47:45

@oldcelt Thanks very much for all that help.  However, the bottom sticker doesn't mention hardware or firmware version.  It shows:-

Model: Archer VR2800(EU) Ver: 1.0

S/No:

MAC:

Wireless password

SSIDs (2.4 & 5G)

 

And that's it!

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#3
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Re:Can't connect to Vodafone UK
2021-08-06 17:00:44 - last edited 2021-08-06 17:04:43

@oldcelt 

 

Well that's it - Model: Archer VR2800(EU) Ver: 1.0

HW v1, FW region-EU

Here's the FW releases for your device.

 

Hint: blue text is a hyperlink which leads you to the specific resource.

If this was helpful click once on the arrow pointing upward. If this solves your issue, click once the star to mark it as a "Recommended Solution".
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#4
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Re:Can't connect to Vodafone UK
2021-08-06 17:40:39

@oldcelt Thanks a million.   How the average man-in-the street is supposed to know that is beyond me!smiley  The words "hardware" and "firmware" are not specified.

 

I really appreciate your help and will try to set everything up in the morning - just about to have our evening meal now.

 

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#5
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Re:Can't connect to Vodafone UK
2021-08-09 11:11:14

@terziyski 

I've tried meticulously (4 times) to set up this router in line with your advice but it will not make an internet connection.  I've had Vodafone download connection details twice to be sure there are no inaccuracies - both downloads agreed exactly.  All my settings were entered using an ethernet connected laptop and all connection details carefully entered by hand from the keyboard.

 

sad

 

Is there a chance this unit, although allegedly new, could be faulty?

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#6
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Re:Can't connect to Vodafone UK
2021-08-09 12:03:56

@oldcelt 

 

Anything's possible, but that's highly unlikely if it's a new device.

You can search for details this thread from Vodafone community:

https://forum.vodafone.co.uk/t5/Other-broadband-queries/How-to-Set-up-a-third-party-router-with-vodafone/m-p/2621214#M11136

or contact them to be advised further.

If this was helpful click once on the arrow pointing upward. If this solves your issue, click once the star to mark it as a "Recommended Solution".
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#7
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Re:Can't connect to Vodafone UK
2021-08-09 12:14:43
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#8
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