Account Changes Deco P9

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Account Changes Deco P9

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Account Changes Deco P9
Account Changes Deco P9
2021-08-07 18:15:58
Model: Deco P9  
Hardware Version:
Firmware Version: 1.1.3

I have the DECO P9's and due to a change in email accounts (long story - but do not set a child up with your email address for various games). Anyway,  I now have a new email address (the one currently used on the Deco App is to be closed). 

 

I tried chaning on the App - no luck there.

 

I looked in my history to see which TP websites I have accessed.

 

I tried changing the email address at www.tplinkcloud.com - no luck there. I cannot even change my email address on this website.

 

I tried https://accounts2.tplinkcloud.com - dead URL. 

 

I tried https://www.tp-link.com/uk/ - no luck there. 

 

I cannot change my email address anywhere - not even on this forum. 

 

Any advice on what my options are here.

  0      
  0      
#1
Options
2 Reply
Re:Account Changes Deco P9
2021-08-09 06:00:18

@k275 

Hi, please see the reply on the other thread.

Currently, the latest firmware of Deco P9 does not support changing owner account directly via Deco APP.

And the workaround will be to reset the Deco P9 and set up P9 under your new email account. Then delete your old email account from the database.

  0  
  0  
#2
Options
Re:Account Changes Deco P9
2021-08-09 08:36:34
Thanks
  0  
  0  
#3
Options