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RE-305 Reboots when connected to NetGear AX1800 Router

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RE-305 Reboots when connected to NetGear AX1800 Router

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
RE-305 Reboots when connected to NetGear AX1800 Router
RE-305 Reboots when connected to NetGear AX1800 Router
2021-09-01 15:21:15 - last edited 2021-09-10 06:29:13
Model: AP300  
Hardware Version: V3
Firmware Version: 1.1.5 Build 20210416

My RE-305 reboots about every 15 minutes when connected to my new NetGear AX1800 router.  Previously the RE-305 was connected to an older Surboard cable modem (with wifi) that was very stable.  After the old surboard died, I had to upgrade cable modem/wifi setup.  

 

There is another thread on here of someone with same issue.

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#1
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1 Accepted Solution
Re:RE-305 Reboots when connected to NetGear AX1800 Router-Solution
2021-09-09 17:10:42 - last edited 2021-09-10 06:29:13

No issues since installing the beta fw. 

 

Thank you

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Re:RE-305 Reboots when connected to NetGear AX1800 Router
2021-09-02 03:29:37 - last edited 2021-09-02 03:35:06

@DarrenT Hello, 

May i know how did you notice the RE305 reboot, or how did the Leds status change at that time. 

Can you double-check the model of Netgear AX1800 router or share the back label ?

As this issue sounds unusual,to address the issue and try to fix it, we would like to have a specialist look into this further via email. Please check your mailbox later, and let us know if the issue is resolved. Thank you!

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.
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#2
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Re:RE-305 Reboots when connected to NetGear AX1800 Router
2021-09-02 14:55:47

@Solla-topee When my network connection drops I look at the RE-305 and the LED's are off.  It then starts the normal power-on LED sequence until it is back to normal.

 

The model of the NetGear Router is RAX10.

 

I'll try the Beta RE-305 fw link that was sent.  

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#3
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Re:RE-305 Reboots when connected to NetGear AX1800 Router-Solution
2021-09-09 17:10:42 - last edited 2021-09-10 06:29:13

No issues since installing the beta fw. 

 

Thank you

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#4
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Re:RE-305 Reboots when connected to NetGear AX1800 Router
2021-09-10 06:29:03

@DarrenT  

Thank you for the updated information, glad to hear the issue is resolved!

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.
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#5
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