Deco loses the internet connection

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Deco loses the internet connection

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Deco loses the internet connection
Deco loses the internet connection
2021-09-03 05:37:33
Model: Deco M5  
Hardware Version: V2
Firmware Version: 2.9.6

I´ve trouble with my M5. After I´ve configured it for internet it doesn't work correct. It loses the internet connection when I upload things. When I start to test the speed of the internet it works fine when it download but when it upload it loses the connection all the time. I´ve tried to  optimize the network but it doesn´t work.

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#1
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7 Reply
Re:Deco loses the internet connection
2021-09-06 11:23:19

@Magron 

Hi, thanks for the feedback.

When it lost connection, did main Deco or any Deco turn red?

If only the main Deco is plugged in, would the same issue still exist?

Were you able to reproduce the same issue every time?

Could you please draw a simple picture of your network topology?

 

 

 

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#2
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Re:Deco loses the internet connection
2021-09-28 11:06:54

@TP-Link 

Hi

It´s the same when I only have the primary deco connected.

I´ve the M5 connected to the internetsocket on the wall.

/Magnus

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#3
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Re:Deco loses the internet connection
2021-09-29 05:11:55
It´s the same when I only have the primary deco connected. I´ve the M5 connected to the internetsocket on the wall. /Magnus
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#4
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Re:Deco loses the internet connection
2021-09-29 08:32:21

@Magron 

Hi, thank you for coming back to me.

When the Deco lost internet when it uploaded, would the primary Deco turn red? Or just the devices connected to it, were disconnected from the internet service?

Were you able to reproduce the same issue all the time?

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#5
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Re:Deco loses the internet connection
2021-10-01 12:41:57

@TP-Link The Deco turns red all the time when I try to upload something. It´s rhe same when I try Speedtest. net end Decos own speedtesting.

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#6
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Re:Deco loses the internet connection
2021-10-13 05:19:10

@TP-Link  The Deco turns red all the time when I try to upload something. It´s rhe same when I try Speedtest. net end Decos own speedtesting.

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#7
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Re:Deco loses the internet connection
2021-10-20 07:29:23

@Magron 

Hi, sorry for the delay.

Did you still have the same issue?

May I know who is your internet service provider?

What is the internet connection type on the Deco, dynamic IP, or PPPoE?

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#8
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