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Deco M5/E4 Mesh Setup - Unable to check for update

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Deco M5/E4 Mesh Setup - Unable to check for update

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco M5/E4 Mesh Setup - Unable to check for update
Deco M5/E4 Mesh Setup - Unable to check for update
2021-09-05 17:44:16 - last edited 2021-09-05 17:48:48
Model: Deco M5  
Hardware Version:
Firmware Version: 1.5.3

Greetings, 

How do you fix Unable to Check Update from the Deco App? I have the latest version of the app already restarted my Decos and still the problem persists. I currently have this setup: Deco M5(Main) > Deco M5(wired) > Deco E4 - Deco E4 - Deco E4. I updated my software month ago and now I can't check for any updates.

 

I need help on how to fix this issue. Thanks!

 

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#1
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3 Reply
Re:Deco M5/E4 Mesh Setup - Unable to check for update
2021-09-08 08:39:35

@MemoryEXE 

Hi, Did you still have the same issue?

If yes, could you please send feedback via Deco APP>Overview>three lines on the top left>Help>Contact Us >Suggestions and add the system log?

 

 

 

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#2
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Re:Deco M5/E4 Mesh Setup - Unable to check for update
2021-10-02 08:55:38

@TP-Link I have the same issue. Any news on a fix for this? 

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#3
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Re:Deco M5/E4 Mesh Setup - Unable to check for update
2021-10-02 12:19:15

@Protecuk Fixed it by restarting them again I think took me 2-3 more restarts until it shows normal.

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#4
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Replies: 3

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