Something wrong with Cloud Service

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Something wrong with Cloud Service

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Lillian

2021-09-06 05:36:09

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2021-09-06

Something wrong with Cloud Service

2021-09-06 05:36:09

Model: Deco M4

Hardware Version: V2

Firmware Version:

Maxis Modem work will. As all device can work if direct connect to Modem.

But all Devices unable to Connect Deco although showing full bar. When Reboot it shown "Something wrong with Cloud Service". But Main Deco shown stable white light. Currently all Deco M4R also unable to connect to main Deco. (In white or sometime red light)

1 Reply

TP-Link

2021-09-06 09:50:48

Posts: 6831

Helpful: 3035

Solutions: 536

Stories: 28

Registered: 2018-07-23

Re:Something wrong with Cloud Service

2021-09-06 09:50:48

@Lillian

Hi, May I know the model number of your Maxis modem?

Is there any firewall or parental control system on the Maxis modem?

Could you please send me a picture of the IPv4 settings on the Deco: Deco APP>More>Advanced>IPv4

Thank you very much.

Deco Monthly Recap- Check What's Currently Going on With Deco KidShield Test Recruitment, Share Your Ideas With us! Wi-Fi Schedule Ideas Wanted!

Something wrong with Cloud Service

Something wrong with Cloud Service

Information

Voters 0

Tags