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AX11000 Firmware Update failure

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AX11000 Firmware Update failure

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

dev_ninja

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2021-09-12 19:16:23

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AX11000 Firmware Update failure

2021-09-12 19:16:23

Model: Archer AX11000

Hardware Version: V1

Firmware Version: 1.1.1 Build 20200716 rel.84595(5553)

Hi,

I'm having issues updating the firmware.

I tried updating it using the online upgrade feature but I get "Unable to connect to the cloud server. Please try again later.".

I tried updating it using the local upgrade and downloaded the firmware in https://www.tp-link.com/ph/support/download/archer-ax11000/#Firmware. After selecting the bin file and clicking upgrade, it also fails.

3 Reply

terziyski

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2021-09-12 20:33:20 - last edited 2021-09-12 20:33:56

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Re:AX11000 Firmware Update failure

2021-09-12 20:33:20 - last edited 2021-09-12 20:33:56

@dev_ninja

When downloading the FW from the support portal make sure you've used the correct FW region and HW version.

Try downloading the FW from here.

If this was helpful click once on the arrow pointing upward. If this solves your issue, click once the star to mark it as a "Recommended Solution".

Kevin_Z

2021-09-13 03:50:39

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Re:AX11000 Firmware Update failure

2021-09-13 03:50:39

@dev_ninja

terziyski is correct. When downloading and installing the firmware on the router, you need to verify first you downloaded the correct firmware for your device.

Please check the device label, verify if your AX11000 is a US version or EU version, then download the correct firmware from the website. If your's a US version, you can download it manually from here.

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dev_ninja

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2021-09-13 10:31:58

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Re:AX11000 Firmware Update failure

2021-09-13 10:31:58

That worked. Thank you for the info!

dev_ninja

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2021-09-12 19:16:23

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AX11000 Firmware Update failure

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