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Devices not connecting to last access point even if that is nearest

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Devices not connecting to last access point even if that is nearest

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Devices not connecting to last access point even if that is nearest
Devices not connecting to last access point even if that is nearest
2021-09-20 05:24:40
Model: Deco M4  
Hardware Version: V2
Firmware Version: 1.5.0 Build 20210511 Rel. 34580

Here is my setup

 

ISP provided Router >>Wired BackHaul to floor 1 deco (set as main deco)>>wired backhaul to ground floor Deco>>Wired Backhaul to top floor Deco

 

All decos show the correct signal source as ethernet and the previous hop,

 

1) However the top floor deco do not list any clients inside them. However if i try speedtest on a client that is near to this deco it will show the spike in download and upload speed in sync with speedtest.

 

2) Some of the devices which are on wireless connection are displayed as wired ones.

 

Steps tried so far

 

1) switching operation mode between wireless router and access point mode and ensuring issue occours in both modes

 

2) Removed and readded the floor 2 deco to the network

 

The LED of all decos are white steady

 

None of these helped.

 

ANy guidance would be really helpful

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#1
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8 Reply
Re:Devices not connecting to last access point even if that is nearest
2021-09-20 07:27:43
Just updating this thread with further details of the issue was working in floor one connected to main deco with my laptop and mobile, deco app shows both devices connected to floor 1 as wireless devices moved to floor 2 directly with both devices and now when checking deco app shows both the devices as wired and connected to deco on ground floor.
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#2
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Re:Devices not connecting to last access point even if that is nearest
2021-09-22 15:18:00

@Sreejesh 

 

Hello team any updates?

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#3
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Re:Devices not connecting to last access point even if that is nearest
2021-09-23 07:34:27

@Sreejesh 

Hi,

For the first issue that clients are not able to connect to the nearest Deco, please refer to this link:

Why my clients don't roam/connect to the nearest Deco node?

As for the second issue, I would like to forward your case to the senior engineers, and could you please help me check the following information:

1. Can I have some pictures that mobile devices are recognized at wired clients?

2. Please go to Deco APP>Overview>three lines on the top>help>contact Us>suggestions and add the APP log.

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#4
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Re:Devices not connecting to last access point even if that is nearest
2021-09-23 09:03:22

@TP-Link 

 

I have uploaded the logs and the images just now after reproducing the issue.

 

To clarify first and second issue is 2 parts of the same issue, to put it simply. 

 

 Any device that goes near top floor deco changes its connection type to wired and is listed under ground floor deco. It switches back to wireless type when it goes near any other deco. Hope that clarifies.

 

 

 

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#5
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Re:Devices not connecting to last access point even if that is nearest
2021-09-23 11:31:48

@Sreejesh 

Hi, Thank you for your update.

I am not sure whether they are related or not and maybe the senior engineers would give us further guidance.

The case has been forwarded to the senior engineers and please check the email for further assistance.

Deco Monthly Recap- Check What's Currently Going on With Deco KidShield Test Recruitment, Share Your Ideas With us! Wi-Fi Schedule Ideas Wanted!
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#6
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Re:Devices not connecting to last access point even if that is nearest
2022-01-04 08:47:03

@TP-Link Hello Team,

 

This issue has reproduced again. Any help?

TP-Link wrote

@Sreejesh 

Hi, Thank you for your update.

I am not sure whether they are related or not and maybe the senior engineers would give us further guidance.

The case has been forwarded to the senior engineers and please check the email for further assistance.

 

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#7
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Re:Devices not connecting to last access point even if that is nearest
2022-01-07 15:18:09

@Sreejesh 

 

Hello all, looking for some help

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#8
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Re:Devices not connecting to last access point even if that is nearest
2022-01-11 06:27:19

@Sreejesh 

Hi, the same issue here is the wireless clients showed the connection type is wired, right?

If yes, I see our senior engineer had helped you install some beta, and could you please also give her an update via # TKID210923276?

It would be highly appreciated if you could add some screenshots and the APP log to us as well.

Thank you very much.

 

Deco Monthly Recap- Check What's Currently Going on With Deco KidShield Test Recruitment, Share Your Ideas With us! Wi-Fi Schedule Ideas Wanted!
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#9
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