Region : UnitedKingdom

Model : TD-W8970

Hardware Version : V1

Firmware Version : 0.6.0 1.2 v000c.0 Build 130201 Rel.54921n

ISP : O2

Hi All,
I have sent the following trouble ticket to TP Link Support hoping they can shine some light/fix a VPN issue I am experiencing with the TD-W8970 router.

Please see the text below.........
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Hi Team,
I have 2 tunnels set up on my TP Link TD-W8970 and although both of these work for a a while, they both drop out after 24-36 hours for no apparent reason. The tunnels still show as "up" in the router, but I lose PING and connectivity to my remote systems. The only thing that seems to fix this is to reboot the router.

I have tried the tunnels with and without "DPD" (Dead Peer Detection) enabled and the results are the same.

I have 2 other friends who have the exact router with the same firmware (latest version), and they too have the same issue.

There is nothing in the logs showing any disconnection of the VPN, and as I have mentioned, the tunnel still shows as "up" on both ends. Its almost as if the service has stopped running, but I cannot check this.

Please could you advise what the issue may be regarding this router?

Kind regards.


Cheers
Mark