AX11000 router cannot connect to Singtel broadband

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AX11000 router cannot connect to Singtel broadband

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
AX11000 router cannot connect to Singtel broadband
AX11000 router cannot connect to Singtel broadband
2021-10-07 15:00:58 - last edited 2021-10-18 03:51:51
Model: Archer AX11000  
Hardware Version:
Firmware Version:

Hi,

 

I just bought AX11000 router for my Singtel broadband internet.

However, the router cannot connect to the Singtel modem.

 

Calling Singtel hotline, and they refer me to TP link customer service, but you know the state of the TP Link customer service, so I write this message.

 

Please provide, what setting has to be done on the router so I can connect to the model.

Singtel just told me that it has to be connected with Dynamic IP.

 

Other than that, they advice me to ask TP Link.

 

HELPP

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#1
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1 Accepted Solution
Re:AX11000 router cannot connect to Singtel broadband-Solution
2021-10-16 05:08:03 - last edited 2021-10-18 03:51:51

@Kevin_Z 

 

Firstly I would like to feedback on TP Link customer service.

People that buy this modem is definitely has some basic knowledge to setup the router at the very least.

Thus suggestion to make sure there is internet connection and connecting with the Ethernet cable etc seem very stupid.

 

I manage to resolve the issue myself.

 

I hope you can pin this in your QnA section for others that have the same issue.

 

Solution:

1. Setup as per instruction from TPLink.

2. When setting up the Internet Connection Type, choose Dynamic IP for Singtel and leave everything as default.

3. At this stage, the Status of the router will be showing "Connecting"

4. Choose IPTV/VLAN under Network in Advence setting

5. Enable IPTV/VLAN and choose the mode as Singapore Singtel

6. Save the setting and the router can be connected to the ONT from Singtel.

Recommended Solution
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#4
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4 Reply
Re:AX11000 router cannot connect to Singtel broadband
2021-10-07 15:05:31
Please don't send me the installation guide video. Apparently it does not work. Just send me a text file what is the setting that need to be changed. Thanks
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#2
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Re:AX11000 router cannot connect to Singtel broadband
2021-10-09 11:54:21

@eone8 

 

Firstly, make certain you do have internet access when connecting the computer directly to the Singtel modem.

 

Secondly, start with the physical.  Make sure the Ethernet cable going from the Singtel modem to the AX11000 is working, check to see if the LED light is lit up. If the light does light up but it is red then you likely are dealing with MAC Binding (especially if your ISP is cable). If that is the case try this.

 

If this does not help please provide more details and pictures of your setup so we can try to help further. 

If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:AX11000 router cannot connect to Singtel broadband-Solution
2021-10-16 05:08:03 - last edited 2021-10-18 03:51:51

@Kevin_Z 

 

Firstly I would like to feedback on TP Link customer service.

People that buy this modem is definitely has some basic knowledge to setup the router at the very least.

Thus suggestion to make sure there is internet connection and connecting with the Ethernet cable etc seem very stupid.

 

I manage to resolve the issue myself.

 

I hope you can pin this in your QnA section for others that have the same issue.

 

Solution:

1. Setup as per instruction from TPLink.

2. When setting up the Internet Connection Type, choose Dynamic IP for Singtel and leave everything as default.

3. At this stage, the Status of the router will be showing "Connecting"

4. Choose IPTV/VLAN under Network in Advence setting

5. Enable IPTV/VLAN and choose the mode as Singapore Singtel

6. Save the setting and the router can be connected to the ONT from Singtel.

Recommended Solution
  4  
  4  
#4
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Re:AX11000 router cannot connect to Singtel broadband
2021-10-18 03:51:44

@eone8 

 

Thank you very much for sharing the solution with the community.

 

It's suggested to edit the title of the thread to be like [Solution] AX11000 router cannot connect to Singtel broadband, which will be easier for other users to find it. We will then pin the thread to the front.

 

If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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