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X5700 Connection issues with Arris Tm1602 Modem

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X5700 Connection issues with Arris Tm1602 Modem

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
X5700 Connection issues with Arris Tm1602 Modem
X5700 Connection issues with Arris Tm1602 Modem
2021-10-13 19:16:26
Model: Deco X5700  
Hardware Version:
Firmware Version: 1.1.2

I have a X5700 deco mesh router connected to a Optimum (ISP) Arris TM1602 modem.  The link is fine - Green Light.  But there is no internet traffic.

Once I connect the X5700 to a standalone ethernet switch and the TM1602 to the same ethernet swithc - PERFECT, I get internet traffic and I can surf etc.

 

Any reason why this?  All I can think of is the modem is too old to handle the 1.0/2.5 GB ports on the deco maybe?  But the ethernet switchis older than the modem with 100MB ports.

 

Weird.

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#1
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4 Reply
Re:X5700 Connection issues with Arris Tm1602 Modem
2021-10-13 21:06:14

@KingZeus 

 

This Deco model has two ports: one is gigabit and another 2.5gb. 

 

If you have not tried it yet, connect Main Deco gigabit port to Arris modem and see if it makes a difference.

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#2
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Re:X5700 Connection issues with Arris Tm1602 Modem
2021-10-13 21:21:59
Yep tried that - did not work.
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#3
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Re:X5700 Connection issues with Arris Tm1602 Modem
2021-10-14 06:49:11

@KingZeus 

Hi, I see now your Deco X5700 is online, and did you fix this issue already?

If yes, May I know how did you fix it?

Thank you very much.

 

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#4
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Re:X5700 Connection issues with Arris Tm1602 Modem
2021-10-14 13:19:08
Hello, negative the issue is still occuring. All I have done is plugged the Deco into a ethernet 100MB switch port - in essence wifi for that one port. Still using my legacy NetGear NightHawk....I will reach out to my cable company to see if a modem upgrade will correct the issue. But my second issue of not allowing me to use any IP schema beside 192.168.X.X is an issue as I don't want to re-ip my devices.
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#6
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Replies: 4

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