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Deco app no longer able to "find deco" after IP range change

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Deco app no longer able to "find deco" after IP range change

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

KTachyon

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2021-10-19 22:21:21 - last edited 2021-10-27 01:36:37

Posts: 6

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Registered: 2021-10-19

Deco app no longer able to "find deco" after IP range change

2021-10-19 22:21:21 - last edited 2021-10-27 01:36:37

Model: Deco M4

Hardware Version:

Firmware Version:

I have configured a Deco mesh with 4 devices to give full coverage to my home. I have configured it using Access Point mode.

Initially, the main router was setup with the 192.168.1.x range, and everything worked fine and I was able to use the Deco app on my phone.

Due to some specific configuration requirements I had to change my network IP range to 10.21.172.x, to which the mesh responded fine. Everything kept working fine after the change. Everything... but the app.

When I try to use the app, it just shows a message stating:

"We couldn't find Deco.
Something went wrong with the Cloud service. Please try again.

If you are still unsuccessful after several attempts, connect to your Deco's Wi-Fi network and then try again."

I am connected to my Deco's Wi-Fi and I still get the same message every time. After tapping "try again" just I get a vanishing message stating "Couldn't connect to this Deco network."

I have tried all the bullet points presented on the help section, including reinstalling the app.

So, my question is... is there any way to restore access to the app without resetting the entire mesh and reconfigure it all from scratch?

1 Accepted Solution

KTachyon

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2021-10-26 10:42:36 - last edited 2021-10-27 01:36:37

Posts: 6

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Registered: 2021-10-19

Re:Deco app no longer able to "find deco" after IP range change-Solution

2021-10-26 10:42:36 - last edited 2021-10-27 01:36:37

@TP-Link Hey,

Sorry, just tried your solution. It seems to have worked properly after turning the main off for 3 minutes then changing the password.

I'm guessing it should now show up as online on your end.

I think people reading this might miss the private conversation:

1. I was able to login to the web ui using the old password.
2. Restored the old password as my account's password and the Deco app started working fine. Changing the password to something else would not work.
3. Unplugged the main Deco for 3 minutes, then plugged it back in and waited for the mesh to be back online.

4. Opened the app and changed the password and the Deco app kept working fine with the new password this time.

Recommended Solution

8 Reply

TP-Link

2021-10-20 03:30:38

Posts: 6834

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Registered: 2018-07-23

Re:Deco app no longer able to "find deco" after IP range change

2021-10-20 03:30:38

@KTachyon

Hi, I see from the cloud server that all your Deco M4 are offline, and may I know what color of the LED on the M4, still solid white?

Are you still able to get internet service from M4?

By the way, are you able to log into the web UI via new LAN IP 10.21.172.xxx？

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KTachyon

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2021-10-20 08:47:34

Posts: 6

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Registered: 2021-10-19

Re:Deco app no longer able to "find deco" after IP range change

2021-10-20 08:47:34

@TP-Link

All devices show solid white and I'm still getting internet service without any issues.

I tried to login, but it keeps saying that the password is incorrect. Is it a locally stored password? I have reset my password yesterday.