Deco M4 wifi not working with Iphone

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Deco M4 wifi not working with Iphone

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco M4 wifi not working with Iphone
Deco M4 wifi not working with Iphone
2021-10-25 08:24:06 - last edited 2021-10-25 08:25:11
Model: Deco M4  
Hardware Version: V2
Firmware Version: 1.4.3

Good Day,

Im using the Deco M4 2pack in my house. The device is set up as a router. The problem is that both of my Iphone phones the 11 and the X are having issues with connecting. The phone connect to Wifi but the Internet is not working. At the same time other phones we have at home for example the Huwavei phone is connecting the the network and the internet is working without any issue. The main deco is also connecting my Samsung TV to the internet with the ethernet wire and this is working w/o any issue also.

Re-seting the deco device or the iphone helps just for a while. Later the problem is coming back.

 

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Re:Deco M4 wifi not working with Iphone
2021-10-25 11:57:24

@Grzesiek 

Hi, Please refer to the following suggestions:

1. turn off the fast roaming/beamforming on the Deco APP.

2. turn off the Mesh Technology.

 

Then if still no improvement, please send me a picture of the IP settings when they are not working.

By the way, what is your current IOS version, IOS 14.8 or 15.0.2?

Did you have this issue since you purchased Deco?

 

Thank you very much.

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Re:Deco M4 wifi not working with Iphone
2021-10-26 10:03:41

Thank you, I'm going to try that

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