Couldn't Get IP address

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Couldn't Get IP address

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Couldn't Get IP address
Couldn't Get IP address
2021-11-02 12:41:06
Model: RE200  
Hardware Version: V4
Firmware Version:

AC750 Tp link Wi-Fi Range Extender 

Model: RE200

Ver:4.0

It was working fine but now after sometime it automatically got disconnected and when I try to connect, it says that Couldn't get IP address.

I have tried all the things that can be done like reset and all but nothing is working.

Please help me with this problem.

Thankyou

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#1
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3 Reply
Re:Couldn't Get IP address
2021-11-03 06:58:06 - last edited 2021-11-03 06:59:53

@Mridul26 Hello, 

May I know the model of the WiFi router that extender connected to, how long the extender has been working with router before?

Can you check how about the Leds status on RE200 when issue occurs, does the 2.4Ghz and 5Ghz LED still light up? If the Leds are still ON, you could follow Case1 in  troubleshoot guide here: 

https://community.tp-link.com/en/home/forum/topic/272398

 

Please also confirm the firmware of your extender is up-to-date:

https://www.tp-link.com/en/support/download/re200/v4/#Firmware

 

 

 

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#2
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Re:Couldn't Get IP address
2021-11-08 07:34:55
Firmware Version: 1.0.7 Build 20200922 Rel. 39466(it is up to date) The extender where it was placed earlier worked perfectly fine(For 2-3 weeks) with all the LED lights on and no connection issue. I tried relocating to where the main Wi-Fi router was placed and it started working again but I don't want it here. Main Wi-Fi Router: Airtel Xstream Fiber provided by the company itself
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#3
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Re:Couldn't Get IP address
2021-11-08 09:18:24

Hello @Mridul26 

Here is a newer RE200 V4 firmware for (EU) version , please update the firmware and see if helps with stability : 

https://www.tp-link.com/en/support/download/re200/v4/#Firmware

Note: this firmware is only for (EU)version, not other country versions, please check the device country version on the sticker of tp-link device

If the above does not work, can you double-check the exact Model of Airtel router, you help take a photo of router label, thank you.

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#4
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