Deco M5 unit wont connect to mesh anymore

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Deco M5 unit wont connect to mesh anymore

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco M5 unit wont connect to mesh anymore
Deco M5 unit wont connect to mesh anymore
2021-11-14 08:52:54 - last edited 2021-11-16 00:55:37
Model: Deco M5  
Hardware Version:
Firmware Version: 1.5.3

Hi

 

Ive had fantastic WiFi for the 2y Ive had my M5 based system running, until yesterday........

 

One of the slave units, not the master, was briefly unplugged  for an hour or so and then powered up and it just wont connect to the others any more

 

Any help welcome, not entirely sure what Ive done wrong.

 

State of play now is that it was eventually reset and boots up to the stage where the light pulses blue to pair but it wont

Phone app pauses on "Looking for Deco" for 1-2 minutes with icon of two units trying to talk and then gives me new screen with message "failed to connect to xxxxxx" with correct ID and password and asks me to try again

 

I gave up last night and turned it off until this morning but its still the same.

Ive also moved it into the same room as the master but no joy

 

Help, please!!!!

 

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#1
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1 Accepted Solution
Re:Deco M5 unit wont connect to mesh anymore-Solution
2021-11-15 12:36:36 - last edited 2021-11-16 00:55:37

 

 

VPN !!!!!!

 

Virtual beers on their way to you

 

Many thanks

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Re:Deco M5 unit wont connect to mesh anymore
2021-11-15 12:18:51

@Tone24 

Hi, there are some suggestions for your reference:

1. please make sure the LED on this unit is blinking blue before adding it back to the Mesh.

2. if you have one more cable, it is suggested to wire this one to the main Deco just for the setup. After the setup, we could remove the cable.

3. If no chance for the cable connection, before adding this unit, please confirm you can see the default SSID Deco_XXXX is still broadcasting.

4. Enable the Bluetooth if possible.

5.make sure there is no VPN service enabled on the smartphone.

 

Please let me know whether the suggestions are helpful or not.

Thank you.

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#2
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Re:Deco M5 unit wont connect to mesh anymore-Solution
2021-11-15 12:36:36 - last edited 2021-11-16 00:55:37

 

 

VPN !!!!!!

 

Virtual beers on their way to you

 

Many thanks

Recommended Solution
  2  
  2  
#3
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