Losing Internet Connection!

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Losing Internet Connection!

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Losing Internet Connection!
Losing Internet Connection!
2021-11-17 10:08:24
Model: Archer AX6000  
Hardware Version: V1
Firmware Version: 1.2.4 Build 20210719 rel.12163


Hi,

 

I have been losing internet connection on my 6 months old AX6000 router. The wifi doesn't drop but the router is not connected to the Internet and shows orange light. Reboot doesn't help have to do a hard reboot to re-establish the internet connection. Checked the line with ISP it's not an issue from their side.(I have a lan cable provided by ISP).

 

I have tried disabling the wifi 6 features and resetting the router but that makes the internet work for two days and then the same issue starts again. 
 

Currently I am using my old router as modem and AX6000 in access mode and everything is working perfectly for more than a week.
 

Really need a solution as bought this router for all it's feature and they can't be used in access mode! 

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#1
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7 Reply
Re:Losing Internet Connection!
2021-11-17 12:33:55 - last edited 2021-11-17 15:22:05

@akrthod 

 

Follow this troubleshooting thread and check if any of the suggested actions will improve your connection stability.

At the end of the initial post there are detailed instructions how to approach the tech support regarding your case if nothing helps so far.

If this was helpful click once on the arrow pointing upward. If this solves your issue, click once the star to mark it as a "Recommended Solution".
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#2
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Re:Losing Internet Connection!
2021-11-17 13:57:53
Tried everything but still disconnects! Have tried two different routers to check stability of connection and everything is working on those routers.
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#3
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Re:Losing Internet Connection!
2021-11-18 02:18:46

@akrthod 

 

Hello, if the disconnect issue persists after checking all the suggested actions in the thread pointed by terziyski, please email support.forum@tp-link.com with the subject [Forum ID 270780] Router Disconnects from Internet with the following information:

1. Who is your ISP? Is it a LAN cable directly from the wall, and there is no modem, right?

2. What is the WAN connection type on the TP-Link router?

3. Save and email the System Log on the router (System Tools > System Log). Don't reboot the router, if the internet doesn't recover automatically, please login to the router page, go to Advanced > Network > Internet, click on the Connect/Disconnect to recover the connection on the router.

If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#4
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Re:Losing Internet Connection!
2021-11-19 18:27:33

@Kevin_Z hi i have emailed the detials. I started with fresh reset it worked for almost 12 hours without issue and suddenly dropped internet. After app reboot it showed connected but as soon as I tried to open a website it lost the internet connection. The same thing happened after hard reboot.

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#5
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Re:Losing Internet Connection!
2021-11-22 11:14:07

@akrthod 

 

Hello, did you send the email to support.forum@tp-link.com or any other email account? Please let me know if there is still an issue.

If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#6
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Re:Losing Internet Connection!
2021-11-24 16:42:00 - last edited 2021-11-24 16:44:51

 

Kevin_Z wrote

@akrthod 

 

Hello, did you send the email to support.forum@tp-link.com or any other email account? Please let me know if there is still an issue.

@Kevin_Z 

 

Hi did email them and they responsed saying I should email or call local India customer support. Spoke to the local customer service on call he gave some changes in MTU, DNS, RTS, Channel but still it didn't help. 
 

Then i tried this random stuff and gave all my home devices a permanent IP address in DHCP setting and three days no lose of internet yet. Just once every morning 4.36 am there is some weird stuff that happens  please find the below log entry of the same.

 

Hardware Version: Archer AX6000 v1.0
Software Version: 1.2.4 Build 20210719 rel.12163

2021-11-24 04:37:22 nat[17744]: <6> 211021 IPSEC ALG enabled
2021-11-24 04:37:22 nat[17744]: <6> 211021 L2TP ALG enabled
2021-11-24 04:37:22 nat[17744]: <6> 211021 PPTP ALG enabled
2021-11-24 04:37:22 nat[17744]: <6> 211021 SIP ALG enabled
2021-11-24 04:37:22 nat[17744]: <6> 211021 RTSP ALG enabled
2021-11-24 04:37:22 nat[17744]: <6> 211021 H323 ALG enabled
2021-11-24 04:37:22 nat[17744]: <6> 211021 TFTP ALG enabled
2021-11-24 04:37:22 nat[17744]: <6> 211021 FTP ALG enabled
2021-11-24 04:37:21 upnp[18623]: <6> 217504 Service start
2021-11-24 04:37:21 upnp[18623]: <6> 217505 Service stop
2021-11-24 04:37:20 remote-management[18299]: <6> 282505 Service stop
2021-11-24 04:37:19 nat[17744]: <6> 211501 Initialization succeeded
2021-11-24 04:37:18 nat[17744]: <6> 211501 Initialization succeeded
2021-11-24 04:37:18 ppp[17693]: <6> 294008 PPP connection is done with our IP 10.96.79.24, DNS 0.0.0.0, 0.0.0.0
2021-11-24 04:37:18 ppp[17693]: <7> 294007 Finish IPCP negotiation. Got server IP 172.31.29.1, our IP 10.96.79.24, primary DNS 0.0.0.0, Secondary DNS 0.0.0.0
2021-11-24 04:37:18 ppp[17693]: <7> 294006 Begin IPCP negotiation. Got server IP 172.31.29.1
2021-11-24 04:37:18 ppp[17693]: <7> 294004 CHAP authentication succeeded
2021-11-24 04:37:18 ppp[17693]: <7> 294003 Begin CHAP authentication
2021-11-24 04:37:18 ppp[17693]: <7> 294002 Finish LCP negotiation
2021-11-24 04:37:18 ppp[17693]: <7> 294001 Begin LCP negotiation
2021-11-24 04:37:18 ppp[17517]: <7> 294105 Sending PADT
2021-11-24 04:37:15 ppp[17517]: <7> 294002 Finish LCP negotiation
2021-11-24 04:37:15 ppp[17517]: <7> 294001 Begin LCP negotiation
2021-11-24 04:37:15 ppp[17373]: <7> 294105 Sending PADT
2021-11-24 04:37:12 ppp[17373]: <7> 294002 Finish LCP negotiation
2021-11-24 04:37:12 ppp[17373]: <7> 294001 Begin LCP negotiation
2021-11-24 04:37:12 ppp[17232]: <7> 294105 Sending PADT
2021-11-24 04:37:10 ppp[17232]: <7> 294002 Finish LCP negotiation
2021-11-24 04:37:10 ppp[17232]: <7> 294001 Begin LCP negotiation
2021-11-24 04:37:10 ppp[17044]: <7> 294105 Sending PADT
2021-11-24 04:37:07 ppp[17044]: <7> 294002 Finish LCP negotiation
2021-11-24 04:37:07 ppp[17044]: <7> 294001 Begin LCP negotiation
2021-11-24 04:37:07 ppp[16881]: <7> 294105 Sending PADT
2021-11-24 04:37:04 ppp[16881]: <7> 294002 Finish LCP negotiation
2021-11-24 04:37:04 ppp[16881]: <7> 294001 Begin LCP negotiation
2021-11-24 04:37:04 ppp[16727]: <7> 294105 Sending PADT
2021-11-24 04:37:02 ppp[16727]: <7> 294002 Finish LCP negotiation
2021-11-24 04:37:02 ppp[16727]: <7> 294001 Begin LCP negotiation
2021-11-24 04:37:02 ppp[16538]: <7> 294105 Sending PADT
2021-11-24 04:36:59 ppp[16538]: <7> 294002 Finish LCP negotiation
2021-11-24 04:36:59 ppp[16538]: <7> 294001 Begin LCP negotiation
2021-11-24 04:36:59 ppp[16361]: <7> 294105 Sending PADT
2021-11-24 04:36:56 ppp[16361]: <7> 294002 Finish LCP negotiation
2021-11-24 04:36:56 ppp[16361]: <7> 294001 Begin LCP negotiation
2021-11-24 04:36:56 ppp[16215]: <7> 294105 Sending PADT
2021-11-24 04:36:54 ppp[16215]: <7> 294002 Finish LCP negotiation
2021-11-24 04:36:54 ppp[16215]: <7> 294001 Begin LCP negotiation
2021-11-24 04:36:53 ppp[16068]: <7> 294105 Sending PADT
2021-11-24 04:36:51 ppp[16068]: <7> 294002 Finish LCP negotiation
2021-11-24 04:36:51 ppp[16068]: <7> 294001 Begin LCP negotiation
2021-11-24 04:36:51 ppp[15889]: <7> 294105 Sending PADT
2021-11-24 04:36:48 ppp[15889]: <7> 294002 Finish LCP negotiation
2021-11-24 04:36:48 ppp[15889]: <7> 294001 Begin LCP negotiation
2021-11-24 04:36:48 ppp[15742]: <7> 294105 Sending PADT
2021-11-24 04:36:46 ppp[15742]: <7> 294002 Finish LCP negotiation
2021-11-24 04:36:46 ppp[15742]: <7> 294001 Begin LCP negotiation
2021-11-24 04:36:45 ppp[15597]: <7> 294105 Sending PADT
2021-11-24 04:36:43 ppp[15597]: <7> 294002 Finish LCP negotiation
2021-11-24 04:36:43 ppp[15597]: <7> 294001 Begin LCP negotiation
2021-11-24 04:36:43 ppp[15419]: <7> 294105 Sending PADT
2021-11-24 04:36:40 ppp[15419]: <7> 294002 Finish LCP negotiation
2021-11-24 04:36:40 ppp[15419]: <7> 294001 Begin LCP negotiation
2021-11-24 04:36:40 ppp[15266]: <7> 294105 Sending PADT
2021-11-24 04:36:38 ppp[15266]: <7> 294002 Finish LCP negotiation
2021-11-24 04:36:37 ppp[15266]: <7> 294001 Begin LCP negotiation
2021-11-24 04:36:37 ppp[15116]: <7> 294105 Sending PADT
2021-11-24 04:36:35 ppp[15116]: <7> 294002 Finish LCP negotiation
2021-11-24 04:36:35 ppp[15116]: <7> 294001 Begin LCP negotiation
2021-11-24 04:36:35 ppp[14910]: <7> 294105 Sending PADT
2021-11-24 04:36:32 ppp[14910]: <7> 294002 Finish LCP negotiation
2021-11-24 04:36:32 ppp[14910]: <7> 294001 Begin LCP negotiation
2021-11-24 04:36:32 ppp[14735]: <7> 294105 Sending PADT
2021-11-24 04:36:29 ppp[14735]: <7> 294002 Finish LCP negotiation
2021-11-24 04:36:29 ppp[14735]: <7> 294001 Begin LCP negotiation
2021-11-24 04:36:29 ppp[14594]: <7> 294105 Sending PADT
2021-11-24 04:36:27 ppp[14594]: <7> 294002 Finish LCP negotiation
2021-11-24 04:36:27 ppp[14594]: <7> 294001 Begin LCP negotiation
2021-11-24 04:36:27 ppp[14449]: <7> 294105 Sending PADT
2021-11-24 04:36:24 ppp[14449]: <7> 294002 Finish LCP negotiation
2021-11-24 04:36:24 ppp[14449]: <7> 294001 Begin LCP negotiation
2021-11-24 04:36:24 ppp[14259]: <7> 294105 Sending PADT
2021-11-24 04:36:21 ppp[14259]: <7> 294002 Finish LCP negotiation
2021-11-24 04:36:21 ppp[14259]: <7> 294001 Begin LCP negotiation
2021-11-24 04:36:21 ppp[14122]: <7> 294105 Sending PADT
2021-11-24 04:36:19 ppp[14122]: <7> 294002 Finish LCP negotiation
2021-11-24 04:36:19 ppp[14122]: <7> 294001 Begin LCP negotiation
2021-11-24 04:36:19 ppp[13971]: <7> 294105 Sending PADT
2021-11-24 04:36:16 ppp[13971]: <7> 294002 Finish LCP negotiation
2021-11-24 04:36:16 ppp[13971]: <7> 294001 Begin LCP negotiation
2021-11-24 04:36:16 ppp[13797]: <7> 294105 Sending PADT
2021-11-24 04:36:13 ppp[13797]: <7> 294002 Finish LCP negotiation
2021-11-24 04:36:13 ppp[13797]: <7> 294001 Begin LCP negotiation
2021-11-24 04:36:13 ppp[13650]: <7> 294105 Sending PADT
2021-11-24 04:36:11 ppp[13650]: <7> 294002 Finish LCP negotiation
2021-11-24 04:36:11 ppp[13650]: <7> 294001 Begin LCP negotiation
2021-11-24 04:36:10 ppp[13515]: <7> 294105 Sending PADT
2021-11-24 04:36:08 ppp[13515]: <7> 294002 Finish LCP negotiation
2021-11-24 04:36:08 ppp[13515]: <7> 294001 Begin LCP negotiation
2021-11-24 04:36:08 ppp[13344]: <7> 294105 Sending PADT
2021-11-24 04:36:05 ppp[13344]: <7> 294002 Finish LCP negotiation
2021-11-24 04:36:05 ppp[13344]: <7> 294001 Begin LCP negotiation
2021-11-24 04:36:05 ppp[12681]: <7> 294105 Sending PADT
2021-11-24 04:36:03 nat[12519]: <6> 211501 Initialization succeeded
2021-11-24 04:36:03 nat[12519]: <6> 211501 Initialization succeeded
2021-11-24 04:36:03 ppp[12681]: <7> 294002 Finish LCP negotiation
2021-11-24 04:36:03 ppp[12681]: <7> 294001 Begin LCP negotiation
2021-11-24 04:36:02 ppp[32150]: <7> 294105 Sending PADT

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#7
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Re:Losing Internet Connection!
2021-11-25 02:43:43

@akrthod 

 

Thank you very much for sharing the system log.  The tech team was made aware of your issue, they will likely reach out to you via email to continue to troubleshoot your issue.

If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#8
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