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TP Deco M5 frequently disconnecting from the ISP router

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TP Deco M5 frequently disconnecting from the ISP router

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
TP Deco M5 frequently disconnecting from the ISP router
TP Deco M5 frequently disconnecting from the ISP router
2021-11-19 14:11:57
Model: Deco M5  
Hardware Version: V1
Firmware Version: 1.5.3 Build 20210203 Rel. 68223

For the past week the main deco unit 2-5 times a day randomly disconnects from the ISP router.

This causes all 5 hubs to lose connection. The connection doesn't restore until the main deco unit is power cycled. 

my ISP router is set on a bridge mode and my deco is on dynamic IP.

when its disconnect the led is red..

For some reason my log only documents a few minutes back..

I have attached an error log for tonight when the last error occurred. 

File:
log-2021-11-19 (1).logDownload
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#1
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3 Reply
Re:TP Deco M5 frequently disconnecting from the ISP router
2021-11-21 07:42:29

@SM-xgrm just happened now..

this is the log

File:
log-2021-11-21.logDownload
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#2
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Re:TP Deco M5 frequently disconnecting from the ISP router
2021-11-22 05:46:58

@SM-xgrm 

@TP-Link 

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#3
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Re:TP Deco M5 frequently disconnecting from the ISP router
2021-11-22 09:18:30

@SM-xgrm 

Hi, may I know who is your internet service provider?

And what is the model number of your main router?

Later I would like to follow up on your case by email and please check whether you could get an email from us.

Thank you very much.

 

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#4
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Views: 471

Replies: 3

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