Can’t sign in or up within deco app

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Can’t sign in or up within deco app

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

ronnie1973

2021-11-20 19:41:36

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Registered: 2021-11-20

Can’t sign in or up within deco app

2021-11-20 19:41:36

Model: Deco P9

Hardware Version:

Firmware Version:

Hi, I have just had the p9 delivered and I am having an issue straight away and cant GB find an easy solution online, I downloaded the app and tried to sign up for an account but I keep getting "incorrect email or password" error so can't continue with installation, any suggestions would be much appreciated, thanks

1 Reply

TP-Link

2021-11-22 08:29:26

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Registered: 2018-07-23

Re:Can’t sign in or up within deco app

2021-11-22 08:29:26

@ronnie1973

Hi, I see that apart from Deco, you also have some of our smart plugs.

Since the same TP-Link ID could log in to Deco APP as well as Kasa/Tapo APP, so would you get the same error message when logging into Kasa APP?

If Yes, have you tried to reset the password?

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Can’t sign in or up within deco app

Can’t sign in or up within deco app

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