Home Network Community > Deco > Deco M4 missing 2.4Ghz signal source
< Deco

Deco M4 missing 2.4Ghz signal source

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Deco M4 missing 2.4Ghz signal source

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco M4 missing 2.4Ghz signal source
Deco M4 missing 2.4Ghz signal source
2021-11-22 06:23:00 - last edited 2021-11-22 11:44:38
Model: Deco M4  
Hardware Version: V1
Firmware Version: 1.43

I have three units of Deco M4R. Recently i encountered unstable internet connection and i noticed that one of my Deco is losing 2.4Ghz signal source from the main Deco. 

 

I've attached an image of the Deco signal source. 

Anyone encountered the same problem? I tried to flash the beta firmware Build 20201013 Rel. 41544 and the result is still the same.

 

 

File:
IMG_354B96D6AA24-1.jpegDownload
  1      
 
  1      
 
#1
Options
1 Accepted Solution
Re:Deco M4 missing 2.4Ghz signal source-Solution
2021-11-22 11:14:40 - last edited 2021-11-22 11:44:38

@garyng 

Yes, you could contact the local technical support to get more details about the replacement.

Deco Monthly Recap- Check What's Currently Going on With Deco KidShield Test Recruitment, Share Your Ideas With us! Wi-Fi Schedule Ideas Wanted!
Recommended Solution
  0  
  0  
#4
Options
3 Reply
Re:Deco M4 missing 2.4Ghz signal source
2021-11-22 09:42:14

@garyng 

Hi, I do see some similar feedback.

May I know how long have you had Deco M4?

If it is only this unit that lost 2.4ghz, would you swap the location of this unit with one of other satellite units to see whether it is able to regain the 2.4ghz on the new spot?

Thank you very much.

Deco Monthly Recap- Check What's Currently Going on With Deco KidShield Test Recruitment, Share Your Ideas With us! Wi-Fi Schedule Ideas Wanted!
  0  
  0  
#2
Options
Re:Deco M4 missing 2.4Ghz signal source
2021-11-22 10:00:49
I'm using Deco M4 for more than one year now. Yes it is the only unit which lost 2.4Ghz signal source and caused unstable internet connection if my devices are connected to that unit. I also tried putting it nearer to the the main unit and still having the same issue. And, I did ping that unit and i occasionally got packet loss. I guess there is something wrong with it. Can i get it replace if since is it still under warranty?
  0  
  0  
#3
Options
Re:Deco M4 missing 2.4Ghz signal source-Solution
2021-11-22 11:14:40 - last edited 2021-11-22 11:44:38

@garyng 

Yes, you could contact the local technical support to get more details about the replacement.

Deco Monthly Recap- Check What's Currently Going on With Deco KidShield Test Recruitment, Share Your Ideas With us! Wi-Fi Schedule Ideas Wanted!
Recommended Solution
  0  
  0  
#4
Options

Information

Helpful: 1

Views: 867

Replies: 3

Related Articles
Deco M4 Selecting signal source
1948 1
Deco M4 select signal source
20743 9
Deco M4 choose signal source for satellite
872 0
 Signal source Deco M4
667 0
How can I select manual signal source on Deco M4 (v2)
605 0
 Deco M4 select signal source
1165 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.