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Internet connexion

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Internet connexion
Internet connexion
2021-12-05 09:08:11
Model: Deco P9  
Hardware Version: V2
Firmware Version: 1.1.3

Hello,

 

I just install 3 New déco p9.

The principal is connected to my provider router.

 

Every think works perfectly by wifi.

 

But everythink conneting by the port lan do not have internet connexion.

 

Have you alraidy had these kind of problem?

 

Thanks for your help.

 

Regards.

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#1
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6 Reply
Re:Internet connexion
2021-12-06 12:04:14

@Jeff007 

Hi, do you set up P9 under wireless router mode or access point mode?

If under wireless router mode, have you enabled any IPTV/VLAN on the P9?

Or did you set up any static IP on these Lan devices before?

If possible, you could have a check on the Lan devices whether they are getting the correct IP address:

How to find IP address on your devices?

Is there any chance that you could provide me a picture of your network topology from the provided router to the Lan devices?

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#2
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Re:Internet connexion
2021-12-06 13:50:26

@TP-Link 

 

Hello thanks for you reply.

 

My P9 is in wireless router, ip dynamique, iptv disable, vlan disable, 

 

Here the printscreen 

I only give a IP fixe for the LAN.

But everythink works perfectly in wifi but no internet by the LAN connexion.

 

Thank for you help.

 

 

 

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#3
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Re:Internet connexion
2021-12-07 11:48:53

@Jeff007 

Hi, Thank you for getting back to me.

In this way, is there any chance that you could also send me a screenshot of the IP settings on the LAN devices?

Are you able to ping the LAN IP of Deco, 10.0.0.1?

Is there any switch between Deco and the LAN devices?

How many LAN devices do you have, and what are they? Did all of them fail to get internet from P9?

Deco Monthly Recap- Check What's Currently Going on With Deco KidShield Test Recruitment, Share Your Ideas With us! Wi-Fi Schedule Ideas Wanted!
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#4
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Re:Internet connexion
2021-12-08 20:44:39

@TP-Link 

 

Thanks to for your help.

 

So here a little schema of my l'an about 30 divices (mobile, pc, tablet, plug, heating system, google home tv, xbox, home cinema,.....)

I did some ping in Wi-Fi 

 

I did it in lan connect to the lan port of the p9

And only the p9 give feedback.

 

But during the Day i was doing noting special everythink comme back to normal. 

So now evething works by Wi-Fi and by lan i have internet. But i do not understand what appened.

 

Regard 

 

 

 

 

 

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#5
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Re:Internet connexion
2021-12-09 03:16:08

@Jeff007 

Hi, thank you very much for the detailed information.

I am not sure what might be the problem either.

I am afraid that we might need to monitor for while and check if the same issue would start again.

At the same time, I have opened a support ticket for you, and please feel free to update that email if the same issue appeared again.

Deco Monthly Recap- Check What's Currently Going on With Deco KidShield Test Recruitment, Share Your Ideas With us! Wi-Fi Schedule Ideas Wanted!
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#6
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Re:Internet connexion
2021-12-09 05:31:43

@TP-Link 

 

Thanks.

I will keep you inform in case of the problem came back.

 

Regards.

 

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#7
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