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Deco M3W problem with access to LAN devices via IP

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Deco M3W problem with access to LAN devices via IP

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco M3W problem with access to LAN devices via IP
Deco M3W problem with access to LAN devices via IP
2021-12-15 09:11:39
Model: Deco M3W  
Hardware Version:
Firmware Version: 1.0.6 Build 20201013 Rel. 22614

I have found some problems related to the M3W and access to some devices via IP addresses.
My configuration looks like this:

Then some devices are connected to living_room deco M4 via wifi and then when I want to access those devices via IP in a browser. When I'm trying to PING them I get a message: Destination host unreachable. 
When I switch off the M3W everything works fine.
Is some way how to make it working?

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#1
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4 Reply
Re:Deco M3W problem with access to LAN devices via IP
2021-12-16 07:13:58

@Bencol 

Hi, are you able to reproduce the same issue all the time?

It seems like Deco M3W is closer to the main study Deco than living room M4.

Is there any chance to swap their location to make the living room M4 linked to the main study Deco?

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#2
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Re:Deco M3W problem with access to LAN devices via IP
2021-12-16 07:21:47

@TP-Link 
Hi, are you able to reproduce the same issue all the time?
   -> Yes I can easily reproduce this problem still exist
 

It seems like Deco M3W is closer to the main study Deco than living room M4.
Is there any chance to swap their location to make the living room M4 linked to the main study Deco?

   -> Yes this was the reason why I have bought the M3W to extend the signal from main Deco M4 to living room M4. Unfortunately, I'm not able to switch them as on place where is the M3W I have an only wall socket.

 

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#3
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Re:Deco M3W problem with access to LAN devices via IP
2021-12-16 08:27:04

@Bencol 

Hi, Thank you very much for getting back to me.

I would like to forward your case to the senior engineers and could you please help me check the following information as well:

1. Does this issue only occur to the devices connected to the living room Deco? I mean the devices connected to the main study Deco and office Deco are still accessible, right?

2. If both devices are connected to living room Deco, are they able to ping and access each other? 

3. Are you able to ping the IP address of the living room Deco? the IP you could find on the Deco APP.

Deco Monthly Recap- Check What's Currently Going on With Deco KidShield Test Recruitment, Share Your Ideas With us! Wi-Fi Schedule Ideas Wanted!
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#4
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Re:Deco M3W problem with access to LAN devices via IP
2021-12-17 08:44:02

@TP-Link 

 

1. Does this issue only occur to the devices connected to the living room Deco? I mean the devices connected to the main study Deco and office Deco are still accessible, right?

     - YES devices which are connected to the living room, when I'm connected to the living room deco I can ping devices which are connected to the living room and also other deco

2. If both devices are connected to living room Deco, are they able to ping and access each other? 

    - YES

3. Are you able to ping the IP address of the living room Deco? the IP you could find on the Deco APP.

   - No, when I'm connected to the office or main deco I can not ping the living room deco, I can see IP address on the main app screen, but when I do to the Deco LAB and using network scan (Find device) the living room deco is not on the list, the M3W is on the list)

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#5
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Helpful: 1

Views: 639

Replies: 4

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