App has no settings, cannot update firmware or add new devices

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App has no settings, cannot update firmware or add new devices

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App has no settings, cannot update firmware or add new devices
App has no settings, cannot update firmware or add new devices
2021-12-22 20:28:48
Model: Deco M4  
Hardware Version: V3
Firmware Version: 2.10.3

I currently have a dead app, it will not update and does not download the new firmware. 

Loaded onto a new device and once logged in, the same issue.. 

I cannot change any settings or add a new device. 

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Re:App has no settings, cannot update firmware or add new devices
2021-12-24 01:02:29

@TSTW 

Hi, thank you for the feedback.

When you said ”App has no settings and cannot add a new device”, would there be any chance that you could share some screenshots with me?

Was there any error message when you failed to update the firmware or click ”upload firmware”?

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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Re:App has no settings, cannot update firmware or add new devices
2021-12-30 09:33:33

@TP-Link all fixed, help desk sorted the problem out. Thank you. 

 

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