RE305 not connecting to 5g network

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RE305 not connecting to 5g network

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RE305 not connecting to 5g network
RE305 not connecting to 5g network
2021-12-26 13:47:22 - last edited 2021-12-29 15:13:52
Model: RE305  
Hardware Version: V3
Firmware Version: 1.1.5

Not able to extend the 5G network of the router.

channel i have tried using 36, 40, 44, & 48

 

but still no luck.

 

RE305 and Router both are latest firmware.

 

Router I am using is MI R3P

 

 

 

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#1
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Re:RE305 not connecting to 5g network -Solution
2021-12-27 08:47:17 - last edited 2021-12-29 15:14:04

Hello @Ravlot 

May I know did range extender detect router's 5Ghz signal during set up?
 

  • Case1: If RE did not detect router 5Ghz WiFi, please try suggestion in the thread below and change router channel to 36/40/44/48

[Troubleshooting] TP-Link Range Extender is not detecting the 5GHz Signal of the Main Router

 

If that does'work,  please share a photo a photo of Router 5Ghz wireless settings . When RE scan for 5G, could RE detect nearby or neighbors 5Ghz signal? 
 

  • Case 2: If RE was able to detect router's 5Ghz signal, but 5Ghz Led did not light up on RE:

- Verify your Wi-Fi password by forgetting your 5Ghz Wi-Fi network on cell phone first :  
Go to Settings-> WiFi on your phone, Tap (or Long press  the router's WiFi name  ->Forget / Delete the network 
Please reconnect to your router WiFi, it will ask for a password, will it accept your router password?


If still does not work, can I have a photo of router's Wireless settings, what is error after RE set up process, does the 5Ghz led light up after set up process? was there any Error? 
Thank you

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#2
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Re:RE305 not connecting to 5g network -Solution
2021-12-28 13:55:40 - last edited 2021-12-29 15:13:52

@Solla-topee 

 

got the replacement ar service centre and now its working fine.  This thread can be closed

 

thanks

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#10
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Re:RE305 not connecting to 5g network -Solution
2021-12-27 08:47:17 - last edited 2021-12-29 15:14:04

Hello @Ravlot 

May I know did range extender detect router's 5Ghz signal during set up?
 

  • Case1: If RE did not detect router 5Ghz WiFi, please try suggestion in the thread below and change router channel to 36/40/44/48

[Troubleshooting] TP-Link Range Extender is not detecting the 5GHz Signal of the Main Router

 

If that does'work,  please share a photo a photo of Router 5Ghz wireless settings . When RE scan for 5G, could RE detect nearby or neighbors 5Ghz signal? 
 

  • Case 2: If RE was able to detect router's 5Ghz signal, but 5Ghz Led did not light up on RE:

- Verify your Wi-Fi password by forgetting your 5Ghz Wi-Fi network on cell phone first :  
Go to Settings-> WiFi on your phone, Tap (or Long press  the router's WiFi name  ->Forget / Delete the network 
Please reconnect to your router WiFi, it will ask for a password, will it accept your router password?


If still does not work, can I have a photo of router's Wireless settings, what is error after RE set up process, does the 5Ghz led light up after set up process? was there any Error? 
Thank you

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#2
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Re:RE305 not connecting to 5g network
2021-12-27 10:42:37

@Solla-topee i have tried all the available troubleshooting options shared below.

 

RE is not detecting any 5ghz network while configuring.

 

tried all channels from 36 / 40 / 44 / 48

 

 

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#3
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Re:RE305 not connecting to 5g network
2021-12-27 10:44:12
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#4
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Re:RE305 not connecting to 5g network
2021-12-27 11:27:07 - last edited 2021-12-27 11:34:34

@Ravlot Thank you for providing more case details. 

1. Please make sure RE is closer to main router, within 2 meters

2  Try a factory reset on RE and see if it could detect any 5Ghz wifi 

Reset: with RE powered on , use a pin to push reset hole until all the LEDs flash once 

3. Does RE itself broadcast 5Ghz Extender SSID (Extender _5Ghz or TPLINK extender XXX_5G) after a factory reset ?

 

Could your mobile phone see the 5Ghz Wi-Fi signals in the nearby, and could phone detect router 5Ghz Wi-Fi SSID.  

May I know when did you purchase the tp-link extender, could RE detect 5Ghz Wi-Fi and work fine before? 

Can I have a photo of 5Ghz wifi on the phone, and a photo when you scan for 5Ghz on RE, thank you very much!

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#5
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Re:RE305 not connecting to 5g network
2021-12-27 13:10:32
I have already tried reset multiple time The RE is has been placed just next to router hardly 4 inches away. Also i can connect to my routers and other 5ghz connection on my phone and laptop. Its only your RE305 is not able to detect it.
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#6
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Re:RE305 not connecting to 5g network
2021-12-28 01:00:59 - last edited 2021-12-28 03:18:36

Hey @Ravlot 

  •  Try to change a different 5Ghz SSID for router , a simple SSID for test, like 'Test5G'
  • If router has a WPS button, try to use WPS button to  pair router and Extender , WPS twice one for 2.4Ghz one for 5Ghz

How to configure my Range Extender via WPS button to extend an existing wireless network’s coverage?

  • May I know when did you purchase the tp-link extender, could RE detect 5Ghz Wi-Fi and work fine before?
  • After reset RE, does RE brocast its own 5Ghz extender SSID? 

If extender has been an old extender working fine before for certain time like months or years, it could be a defective unit,  I suggested contact retailer or local support to get is replaced under warranty.If its a pretty new extender , may I have a photo of RE at the step of scanning 5Ghz WiFI, and the SSID on your phone, I would like to escalate your case

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#7
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Re:RE305 not connecting to 5g network
2021-12-28 05:25:05

@Solla-topee 

 

i tried with renaming 5ghz SSID of

main router to test5g and still the issue is same.

 

there is no WPS button

 

in had purchased it in Feb 2021 and i never tried to

Extend 5ghz before and i needed it now so tried and it is not working.

 

yes the RE305 broadcasts its own 5ghz SSID

i have even contacted support number and the were supposed to email me the RMA details but haven't got the email yet

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#8
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Re:RE305 not connecting to 5g network
2021-12-28 09:50:16 - last edited 2021-12-28 09:50:36

Hello@Ravlot 

So far it looks like a defective device, I also suggest getting it replaced under warranty, then you could wait for RMA email from the local support.

I appreciate your time and patience with troubleshooting. Feel free to let me know if replacement unit works for you later. 

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#9
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Re:RE305 not connecting to 5g network -Solution
2021-12-28 13:55:40 - last edited 2021-12-29 15:13:52

@Solla-topee 

 

got the replacement ar service centre and now its working fine.  This thread can be closed

 

thanks

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