Range Extender restarts on every 5 mins

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Range Extender restarts on every 5 mins

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Range Extender restarts on every 5 mins
Range Extender restarts on every 5 mins
2021-12-27 21:40:33
Model: RE300  
Hardware Version: V7
Firmware Version: 1.0.8 Build 20211126 Rel. 67847

I bought Tp LInk Extender RE300 AC1200 Mesh WiFi Range Extender on Nov 27th, 2021. I am able to get more coverage at my home with speed of average 25Mbps, which is  a a satisfying speed for me. But the device is getting restarted every now and then, which very annoying. How can I solve the problem, I have tried different power sockets, but no luck yet. 

Please help!

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#1
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Re:Range Extender restarts on every 5 mins
2021-12-31 09:03:55 - last edited 2021-12-31 09:28:04

Hello @sreejith824 

Thank you for your feedback, can you help confirm some details to locate the issue: 

  • Can you help describe how the Led looks like on RE when issue occurs
  • the model of router ( firmware version of router)
  • Do you use RE300 (EU)V1 Firmware 1.0.8 Build 20211126 Rel. 67847

As the issue is not usual, I would like to create a support email to follow up please check your inbox. 

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#2
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Re:Range Extender restarts on every 5 mins
2021-12-31 11:12:32 - last edited 2021-12-31 11:13:25

@Solla-topee 

Thank you for response.

Please find my response here,

  • Can you help describe how the Led looks like on RE when issue occurs
    • While the reboot happens, Only the Power LED is on and it is blinking. Usually back to normal after 1-2 mins
    • But the issue occurs very frequently, in an interval of 5-10 mins
  • the model of router ( firmware version of router)
    • Firmware version is RE300 1.0.8 Build 20211126 REl. 67847 
  • Do you use RE300 (EU)V1 Firmware 1.0.8 Build 20211126 Rel. 67847
    • I am not sure about RE300 (EU)V1, but the firmware version I can identify from the Tether app is RE300 1.0.8 Build 20211126 REl. 67847 
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#3
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Re:Range Extender restarts on every 5 mins
2021-12-31 11:15:52 - last edited 2021-12-31 11:16:19

Hello @sreejith824 

Thank you for the information. 

Do you have the model of home router (extender connects to Wi-Fi of your home router. )?  You could find the router model on router sticker.Thank you.

 

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#4
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Re:Range Extender restarts on every 5 mins
2021-12-31 11:25:01 - last edited 2021-12-31 11:26:22

@Solla-topee 

I am connecting TP Link R300 wifi extender to the below router.

 

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#5
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Re:Range Extender restarts on every 5 mins
2021-12-31 11:40:49
I reset RE300 yesterday, still no luck. I am worried whether I bought a bad product from TP Link.
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#6
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Re:Range Extender restarts on every 5 mins
2021-12-31 12:27:15 - last edited 2021-12-31 12:29:13

Hello @sreejith824 

Thank you for the photo! After factory reset RE, if keep RE in factory reset state, if  do not connect RE to Wi-Fi router,  will it stop restarting? 

RESET: with RE powered on , press the reset hole until all the LEDs flash once.

Do not worry, if the device is diagnose as defective, you should be able to get a replacement with device warranty.  I will escalate your case, please check your inbox, thank you

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#7
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Re:Range Extender restarts on every 5 mins
2021-12-31 19:50:55

@Solla-topee 

I did the following steps,

1. Reset the device.

2. Connected laptop and a mobile to RE300 (wifi SSID - TPLink_Extender)

3. Device haven't restarted, waited for 30min.

 

Thanks,

Sreejith.

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#8
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Re:Range Extender restarts on every 5 mins
2022-01-01 12:03:50 - last edited 2022-01-01 12:04:35

Hello @sreejith824 Thank you, I escalated your case via email titled with forum ID 516898, kindly check your email inbox later. 

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#9
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Re:Range Extender restarts on every 5 mins
2022-01-05 17:24:27

@Solla-topee 

Any further update?

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#10
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Re:Range Extender restarts on every 5 mins
2022-01-06 01:42:43 - last edited 2022-01-06 03:03:21

Hello @sreejith824 

So far I did not see the progress in the case note andI will make a note for your case to expedite it. As this issue need to checked with related team and it may take longer, I also recommend reply on the support ticket TKID211233681 directly. Thanks for your patience.

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#11
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