Range Extender restarts on every 5 mins
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I bought Tp LInk Extender RE300 AC1200 Mesh WiFi Range Extender on Nov 27th, 2021. I am able to get more coverage at my home with speed of average 25Mbps, which is a a satisfying speed for me. But the device is getting restarted every now and then, which very annoying. How can I solve the problem, I have tried different power sockets, but no luck yet.
Please help!
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Hello @sreejith824
Thank you for your feedback, can you help confirm some details to locate the issue:
- Can you help describe how the Led looks like on RE when issue occurs
- the model of router ( firmware version of router)
- Do you use RE300 (EU)V1 Firmware 1.0.8 Build 20211126 Rel. 67847
As the issue is not usual, I would like to create a support email to follow up please check your inbox.
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Thank you for response.
Please find my response here,
- Can you help describe how the Led looks like on RE when issue occurs
- While the reboot happens, Only the Power LED is on and it is blinking. Usually back to normal after 1-2 mins.
- But the issue occurs very frequently, in an interval of 5-10 mins
- the model of router ( firmware version of router)
- Firmware version is RE300 1.0.8 Build 20211126 REl. 67847
- Do you use RE300 (EU)V1 Firmware 1.0.8 Build 20211126 Rel. 67847
- I am not sure about RE300 (EU)V1, but the firmware version I can identify from the Tether app is RE300 1.0.8 Build 20211126 REl. 67847
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Hello @sreejith824
Thank you for the information.
Do you have the model of home router (extender connects to Wi-Fi of your home router. )? You could find the router model on router sticker.Thank you.
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Hello @sreejith824
Thank you for the photo! After factory reset RE, if keep RE in factory reset state, if do not connect RE to Wi-Fi router, will it stop restarting?
RESET: with RE powered on , press the reset hole until all the LEDs flash once.
Do not worry, if the device is diagnose as defective, you should be able to get a replacement with device warranty. I will escalate your case, please check your inbox, thank you
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I did the following steps,
1. Reset the device.
2. Connected laptop and a mobile to RE300 (wifi SSID - TPLink_Extender)
3. Device haven't restarted, waited for 30min.
Thanks,
Sreejith.
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Hello @sreejith824 Thank you, I escalated your case via email titled with forum ID 516898, kindly check your email inbox later.
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Any further update?
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Hello @sreejith824
So far I did not see the progress in the case note andI will make a note for your case to expedite it. As this issue need to checked with related team and it may take longer, I also recommend reply on the support ticket TKID211233681 directly. Thanks for your patience.
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