HELP!!! My Deco X20 stuck on Firmware v 1.0.2 Build 20200630 Rel. 73505

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

HELP!!! My Deco X20 stuck on Firmware v 1.0.2 Build 20200630 Rel. 73505

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
HELP!!! My Deco X20 stuck on Firmware v 1.0.2 Build 20200630 Rel. 73505
HELP!!! My Deco X20 stuck on Firmware v 1.0.2 Build 20200630 Rel. 73505
2022-01-05 09:12:37 - last edited 2022-01-07 09:27:37
Model: Deco X20  
Hardware Version: V1
Firmware Version: 1.0.2 Build 20200630 Rel. 73505

I need help, regardless whetherusing the apporthe web ui, my unit does not upgrade.

 

 

Also tried manually uploading the firmware file from the tplink site, it just says "Loading....." for hours (or uploading-can't remember but I did it twice already, dont want to keep trying I might brick this). When I terminate it, still the same version.

 

Another weird thing is it's stuck on July 2020. It goes up to July 10 then next thing you know it's back to July 1, 2020. No way for me to change the date to current date/time. I suspect this cause the inability to upgrade the firmware, I may be wrong but I do need help to upgrade.

 

 

 

 

This firmware versions is crappy. A lot of disconnections (laptops or mobile). I do hope someone can help me. I bought this from Amazon late last year and had it shipped to the Philippines, I can't find suitable technical support here (I tried sending an email, it's been 4 weeks already and no reply). HELP!!!!

  0      
  0      
#1
Options
5 Reply
Re:HELP!!! My Deco X20 stuck on Firmware v 1.0.2 Build 20200630 Rel. 73505
2022-01-05 11:27:56

@nyteodoro 

Hi, I see your current version is the factory version.      

Could you please try to update to a lower version first:

Deco X20 V1.2-20201013

And if possible, please also turn off the satellite units temporarily and update the main Deco first.

Could you please also send me a private message about your TP-Link email ID for Deco APP?

Thank you very much.

  0  
  0  
#2
Options
Re:HELP!!! My Deco X20 stuck on Firmware v 1.0.2 Build 20200630 Rel. 73505
2022-01-07 09:26:58 - last edited 2022-01-07 09:27:37

@nyteodoro 

 

Didn't work, still stuck in "Uploading.....". I let it stay like that for 30mins.

 

Tried over wifi and wired.

 

Anything else I can try?

 

  0  
  0  
#3
Options
Re:HELP!!! My Deco X20 stuck on Firmware v 1.0.2 Build 20200630 Rel. 73505
2022-01-19 08:51:32
This issue has been resolved. I was connected to a tech support who connected to my PC and used tools to upgrade my Deco. I would just like to commend TP Link Support, they place the proper attention to my problem, after 1 solution did not work, they tried other solutions until I have my unit upgraded. So kudos to their support team. Thanks!
  1  
  1  
#4
Options
Re:HELP!!! My Deco X20 stuck on Firmware v 1.0.2 Build 20200630 Rel. 73505
2022-01-19 09:15:36

@nyteodoro 

Thank you for updating here and I am glad to know everything is working fine now.

Also a great thank for your time and patience with us.laughlaughlaugh

  0  
  0  
#5
Options
Re:HELP!!! My Deco X20 stuck on Firmware v 1.0.2 Build 20200630 Rel. 73505
2022-01-19 09:16:03

@nyteodoro 

Thank you for updating here and I am glad to know everything is working fine now.

Also a great thank for your time and patience with us.laughlaughlaugh

  0  
  0  
#6
Options