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Dear members,
Could someone please explain to me why I couldn't access my TP link devices
during the first 2.5 hours of New Year 2022 (New Year's Eve).
The TAPO camera and my DECO mesh have been unavailable for a while,
Thank you in advance for your contribution. Kind regards, Marc
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Hi, I am not sure if there are still logs left since it has been 5-6 days after New Year's Eve.
Since you mentioned the cameras, I guess some video clips during this period have been lost?
Is this why you have this inquiry?
Thank you very much.
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Hello,
Hi, thanks for your response,
I would like to know what is causing the service not being reachable to access my TP-link devices.
And for example, can it happen more often?,
I understand I was not the only user to experience this,
Thanks in advance for thinking along. Marc
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Hi, without details, it is hard to say what might be the problem.
But there are some instructions for your reference.
If you are connected to the Wi-Fi of Deco, the local control via Deco APP should always be accessible even though Deco might not be connected to internet service.
While if the smartphone switched to 4G network suddenly, the APP management will be over the remote control.
If the Deco is not found on the APP, It might be temporarily disconnected from the cloud server.
So if later you have seen the same issue, you could check whether the smartphone is on Wi-Fi or 4G network.
Then it is suggested to go back to Deco APP>three lines on the top left>help>contact us>suggestions and save the APP log.
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