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I recently updated from Deco M5 to Deco X60
M5 was working perfectly but wanted to utilize wifi6
Ive set up a new network with the X60. AP Mode.
Noticed that it keeps on dropping the connection.
On my Samsung Note20 Ultra 5G, it shows the below errors.
Hi, Here are some suggestions for your reference:
1. turn off the Mesh technology for Note20 on the Deco APP.
2. turn off the random MAC address and use the actual MAC address on the smartphone.
At the same time, could you please help me check the following information as well:
1. Except for Samsung Note20 Ultra 5G, are there any other devices that dropped the connection as well?—if yes, what are they?
2. Would any Deco X60 turn red when the connection dropped out?
3. May I know who is your internet service provider and what is the model number of the main router?
Thank you very much.
All if not most of the devices.
I was watching a Youtube video and noticed that it was buffering. The deco beside it then started blinking red. Connection was restored a few seconds later. Around 10 to 15 seconds.
Our ISP is Converge ICT
Model number of the main router is Deco X60 version 3. It is connected via Cat6E to our ISPs modem which is a Huawei eg8145v5 model. FTTH connection. 800 mbps up and down.
Ive also tried turning off randomized MAC but it didnt solve the issue. Ive also done a network delete with factory reset twice already but it still keeps on dropping connection.
Thank you very much for getting back to me.
Your case has been forwarded to the senior engineers already and please check the email for further update.
And please also give us an update after installing the firmware
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