Archer AX73/AX5400 - Slow Upload Speed

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Archer AX73/AX5400 - Slow Upload Speed

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Archer AX73/AX5400 - Slow Upload Speed
Archer AX73/AX5400 - Slow Upload Speed
2022-01-26 02:46:55 - last edited 2022-01-26 02:48:11
Model: Archer AX73  
Hardware Version: V1
Firmware Version: 1.2.0 Build 20211222 rel.74632(5553)

Hi All/Team,

 

Having the same upload issue as the below support thread:

https://community.tp-link.com/en/home/forum/topic/269726

 

Frequently (2-6 times daily) Internet upload speeds drop to 0.0mbps with high packet loss, download speeds are OK - I can temporarily fix this by restarting all network equipment (ISP NTD/modem + AX73) - this sometimes does not work.

 

- Name of your ISP

Aussie Broadband

- Model of the ISP provided modem

Arris CM8200(B)

- Download and Upload bandwidth provided by ISP

100mbps down - 20mbps up

- Speedtest result when connecting to the ISP modem

105mbps down - 18-20mbps up.

- Speedtest result when connecting to the TP-Link router with an Ethernet cable

100mbps down - 0.0-0.5mbps up - massive packet loss(jitter)

 

I have attempted fixes suggested in the above aforementioned thread, I have factory reset and replaced ethernet cables.

Any other suggestions?

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Re:Archer AX73/AX5400 - Slow Upload Speed
2022-01-26 11:28:15

@CombatWombat 

 

Can you confirm if the QoS on the router is disabled? You can follow this guide:

https://www.tp-link.com/support/faq/2992/

 

When does this issue happen, does it happen when you start to use it or does it happen recently after some changes in the network, such as firmware update?

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