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AC4000 not hitting 1 Gig

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AC4000 not hitting 1 Gig

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Dekenba

2022-02-04 10:09:16

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Registered: 2021-04-29

AC4000 not hitting 1 Gig

2022-02-04 10:09:16

Model: Archer C4000

Hardware Version: V3

Firmware Version: 1.0.3 20191026 rel 13901

I've been running the C4000 with a Virgin media hub 3 in modem mode. It's been delivering half a Gig WiFi speeds consistently for over a year, but I've recently upgraded to 1 Gig speeds, with Hub 4 in place of Hub 3.

Unfortunately, I'm not seeing speeds anywhere near 1 Gig. It's mostly around the 600 area, with the odd test getting to around 700 on a good day with a following wind.

Virgin have said the Hub 4 speeds are set at 1 Gig, and the problem must be the TP-Link router, but Virgin's customer service is terrible, so I'm not sure.

Are there any known issues with Virgin broadband, the Hub 4 and the C4000 please?

2 Reply

klipse

LV3

2022-02-08 09:45:48

Posts: 175

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Registered: 2019-07-08

Re:AC4000 not hitting 1 Gig

2022-02-08 09:45:48

@Dekenba

Hi, I find the Virgin Media community site a good place for information and help, you can post your router stats there and some of the techie experts can tell you if there is an issue with your incoming virgin connection.

BT Full fibre 500, 1x X60 V3.2 in router mode and 1 x XE75Pro V2.

Kevin_Z

2022-02-16 12:09:27

Posts: 21611

Helpful: 5056

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Registered: 2018-12-24

Re:AC4000 not hitting 1 Gig

2022-02-16 12:09:27

Hello @Dekenba,

klipse's suggestion is good, you may also ask on Virgin community and see if an expert will help.

Regarding the speed issue with the router, you can also follow these troubleshooting suggestions to see if you can figure it out:

What should I do if my internet connection is slow?

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.

AC4000 not hitting 1 Gig

AC4000 not hitting 1 Gig

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