Home Network Community > Wi-Fi Routers > C3150 Frozen and not hard resetting
< Wi-Fi Routers

C3150 Frozen and not hard resetting

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

C3150 Frozen and not hard resetting

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
C3150 Frozen and not hard resetting
C3150 Frozen and not hard resetting
2022-02-11 01:17:29
Model: Archer C3150  
Hardware Version:
Firmware Version:

I had a power outage at my home, and when the power was restored my Archer C3150 has not come back to working order.

 

The LEDs on the unit are Power (solid white), Internet (solid red) and WPS (solid white). There are no cables connected, apart from the power)

 

I've tried holding down the 'Reset' button to do a hard factory reset, however even this is not working.

 

Can anyone offer some help, or is it time to buy a new router?

  0      
 
  0      
 
#1
Options
3 Reply
Re:C3150 Frozen and not hard resetting
2022-02-12 15:48:49

@gstebnicki 

Thanks for reaching out to us. 

Please follow this article to troubleshoot if there is no internet when connecting the C6 to the ISP modem:
https://www.tp-link.com/support/faq/1556/


BTW, who is your ISP? Be sure you have internet access when connecting a computer directly to the modem first. 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Introducing AI QoS: Elevate Your Gaming Experience on the Archer GE800 Gaming Router! Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
  0  
  0  
#2
Options
Re:C3150 Frozen and not hard resetting
2022-02-13 01:38:18

@Kevin_Z there is no problem with my internet connection or modem.

 

This is a hardware problem. The router is not turning on properly.

 

My ISP is Aussie Broadband and everything works fine with a different router. I want to know if/how to fix the router

  0  
  0  
#3
Options
Re:C3150 Frozen and not hard resetting
2022-02-14 08:55:27

  @gstebnicki 

Thanks for getting back to us. 

If that is the case, we recommend reaching out to the local tech support, so they can work with you in looking into the issue further or help with the replacement:
https://www.tp-link.com/support/contact-technical-support/#Hotline-Support

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Introducing AI QoS: Elevate Your Gaming Experience on the Archer GE800 Gaming Router! Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
  0  
  0  
#4
Options

Information

Helpful: 0

Views: 720

Replies: 3

About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.