Systematic disconnection of devices

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Systematic disconnection of devices

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Systematic disconnection of devices
Systematic disconnection of devices
2022-02-11 08:57:19
Model: Archer AX10  
Hardware Version: V1
Firmware Version: 1.2.5 build 202201117 rel. 52085

I only use the 2.4 Ghz wifi band, the 5 Ghz is off. Two air conditioners (Daikin), a pellet stove, a solar photovoltaic system (Sunpower) and a smartphone (Samsung) are connected to the wifi. The devices are systematically placed offline, some after an hour, someone after a day, and it is not possible to put them back online. Only restarting the router allows all devices to be returned online
The firmware is the latest version available

Tks

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#1
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5 Reply
Re:Systematic disconnection of devices
2022-02-11 14:46:58 - last edited 2022-02-12 02:35:02

@PauliMoon 

 

There could be a strong wireless interference around you on 2.4GHz band - you can check that with:

https://www.metageek.com/products/inssider/

or Wi-Fy Analyzer.

If that's the case you can select the least crowded wireless channel and set it in the AX10 wireless settings instead of using Auto for Channel.

This should improve your wireless experience.

If that doesn't help try these wireless settings:

 

 

 

It's worth checking the wireless signal strength for every wireless client - if the wireless signal is weak this may cause the issue as well.

 

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#2
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Re:Systematic disconnection of devices
2022-02-11 15:19:30

@terziyski 

 

Thanks for the reply. I will do the test as soon as possible. The router is installed in the vacation home and there are not many operational connections in that place. There is mine and the neighbor's connection. If you have other options to try I would be grateful to test them all. Thank you

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#3
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Re:Systematic disconnection of devices
2022-02-14 07:16:41

PauliMoon wrote

@terziyski 

 

Thanks for the reply. I will do the test as soon as possible. The router is installed in the vacation home and there are not many operational connections in that place. There is mine and the neighbor's connection. If you have other options to try I would be grateful to test them all. Thank you

 

@PauliMoon 

Thanks for @terziyski's professional and quick suggestions about the issue you are reporting. As per your above description, it seems you are monitoring or managing the smart devices from an outside network and that is not stable, I would suggest you can also try to change the Internet DNS server on the router to Google's 8.8.8.8 or Cloudflare's 1.1.1.1, then monitor again.

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Re:Systematic disconnection of devices
2022-02-15 06:56:13

  @Kevin_Z 

 

First of all thanks again!


For the weak signal, I think this is not the case, the smartphone is on the table one meter from the router, a split of the air conditioner is 5 meters and the pellet stove the same distance, both in free air. The router is at full power.


Now I am checking the router remotely but all the previous tests I have done locally.


This weekend I will make the settings you indicated to me.

 

Thanks again

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#5
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Re:Systematic disconnection of devices
2022-02-15 06:57:51

  @terziyski 

 

Many thanks

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