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WiFi Driver Issues caused by Windows Update (10 & 11) - TP LINK AC1300 T6E

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WiFi Driver Issues caused by Windows Update (10 & 11) - TP LINK AC1300 T6E

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
WiFi Driver Issues caused by Windows Update (10 & 11) - TP LINK AC1300 T6E
WiFi Driver Issues caused by Windows Update (10 & 11) - TP LINK AC1300 T6E
2022-02-11 21:11:37
Model: Archer T6E  
Hardware Version:
Firmware Version:

 last 2 days when i try to connect to internet is come message ``Unable to connect to internet`` i did try to restart me internet and nothing help.Can you give me any advice . One from your web side is not working. Manually Install Adapters on Windows 10 i did try 2 of the links and is still not working.

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Re:WiFi Driver Issues caused by Windows Update (10 & 11) - TP LINK AC1300 T6E
2022-02-14 01:27:11

Hello @Norbert_Ramza 

Thank you for your feedback, may I know did you try the driver or tried the suggestion in this post? 

https://community.tp-link.com/en/home/forum/topic/204498

Can you help confirm some case details here: 

1. Did the problem happen just after the windows10 update? 

How long has T6E working fine before on the computer? 

2. Please check the system info and driver info about your computer and share the photo 

https://www.tp-link.com/support/faq/2722/

3. Is there any error message when it failed to connect the network?

Did you have the same issue on both 2.4ghz and 5ghz Wi-Fi band?

4.  Model number of wireless router

A photo of Wi-Fi settings of Wi-Fi Router

Thank you

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.
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Re:WiFi Driver Issues caused by Windows Update (10 & 11) - TP LINK AC1300 T6E
2022-02-25 18:01:27

  @Norbert_Ramza 

1 Yes i did stop working just after Windows update, computer is brand new bought it last month.

2 see photos 

3 yes message is Unable to connect to this network.

Yes is the same issue on both 2.4ghz and 5ghz Wi-Fi.

 

 

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Re:WiFi Driver Issues caused by Windows Update (10 & 11) - TP LINK AC1300 T6E
2022-03-02 05:47:47

  @Norbert_Ramza 

Sorry for the late update. Thank you very much with the case details, we would like to escalate case through support email TKID220301692, please check your inbox. thank you. 

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.
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