Deco app couldn’t find deco on a different network

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Deco app couldn’t find deco on a different network

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco app couldn’t find deco on a different network
Deco app couldn’t find deco on a different network
2022-02-23 09:42:56 - last edited 2022-02-25 11:54:09
Model: Deco M5  
Hardware Version: V3
Firmware Version:

Hi

My deco app couldn't find any deco M5 on a different network but can find on the local wifi. 
It was working fine before. 
What could be the issue?

Thanks

Khairul
 

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Re:Deco app couldn’t find deco on a different network -Solution
2022-02-24 09:39:37 - last edited 2022-02-25 11:54:09

  Hi @David-TP,

The issue has resolved after I rebooted my DSL modem. 
Thanks for your help. 

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Re:Deco app couldn’t find deco on a different network
2022-02-24 07:22:43

  @KhairulAlam 

Hi, welcome to the community.

When I checked from the cloud server, I see the Deco M5 is offline under your TP-Link ID.

So what is the LED status on the Deco, solid green?

And are you still able to get internet service from Deco?

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Re:Deco app couldn’t find deco on a different network
2022-02-24 07:26:58

  Hi @David-TP,

The LED status is solid green and still I've Internet connectivity from the Deco.

 

Thanks

Khairul

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Re:Deco app couldn’t find deco on a different network
2022-02-24 09:03:23

  @KhairulAlam 

Hi, can you connect to the 4G mobile data and go to Deco APP>Overview>three lines on the top left>help>contact us>suggestions and add the APP log, then send to us?

By the way, May I know who is your internet service provider and what is the model number of your ISP modem?

If possible, please restart both the ISP modem and Deco to see whether it made any difference.

Thank you very much.

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Re:Deco app couldn’t find deco on a different network -Solution
2022-02-24 09:39:37 - last edited 2022-02-25 11:54:09

  Hi @David-TP,

The issue has resolved after I rebooted my DSL modem. 
Thanks for your help. 

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