macbook stop browsing

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macbook stop browsing

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macbook stop browsing
macbook stop browsing
2022-03-06 06:09:51 - last edited 2022-03-08 01:02:59
Model: Deco M5  
Hardware Version: V3
Firmware Version: 1.5.7

a macbook that always worked fine stopped browsing, i can ping the m5 or see local machines, but it doesn't navigate on internet, i can't ping external IPs address.
It is not a DNS issue, I put google DNS and not working
I have firmware 1.5.7
I tried disable the antivirus
It's not on the blacklist

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#1
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1 Accepted Solution
Re:macbook stop browsing-Solution
2022-03-07 14:15:27 - last edited 2022-03-08 01:02:59

after doing factory reset of the M5 and it worked again. Thank you very much

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Re:macbook stop browsing
2022-03-07 07:38:18 - last edited 2022-03-07 07:38:37

  @Leeoopa 

Hi, what is the operating system of the Macbook?

Did it work with a different network?

Please try to reset the network settings on the Macbook to have a look.

By the way, Macbook is the only device that failed to get internet service from Deco, right?

Thank you very much and wait for your reply.

 

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#2
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Re:macbook stop browsing
2022-03-07 13:26:14
The operating system is Monterey. It works perfectly on other networks, even if I put the M5 in access point mode, the macbook works ok. This is the only device with problems. Thanks for your help
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#3
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Re:macbook stop browsing-Solution
2022-03-07 14:15:27 - last edited 2022-03-08 01:02:59

after doing factory reset of the M5 and it worked again. Thank you very much

Recommended Solution
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#5
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Helpful: 2

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Replies: 3

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