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LED GREEN - NO WIFI

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LED GREEN - NO WIFI

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
LED GREEN - NO WIFI
LED GREEN - NO WIFI
2022-03-10 11:22:26
Model: Deco M5  
Hardware Version:
Firmware Version: 1.5.7

Hello! Im currently experiencing an issue where my LEDs are all green but I'm not receiving any wifi. 

 

ISP: PLDT

 

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Re:LED GREEN - NO WIFI
2022-03-10 12:28:41

  @Hara-0613-07 

Hi, I see your Deco is online from the cloud server based on your TP-Link ID.

and could you please go to Deco APP>More>wi-fi and check whether you get the correct wifi name here?

And Are all your devices unable to see this wifi network?

Thank you.

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#2
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Re:LED GREEN - NO WIFI
2022-03-10 12:35:46

  @David-TP 

 

Hello! I've fixed the problem for the Main Deco, any advices in order to fix the others?

 

Here are the following things i've already done:

- reboot

- refresh

- troubleshoot 

 

 

 

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#3
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Re:LED GREEN - NO WIFI
2022-03-11 01:39:27 - last edited 2022-03-11 01:39:53

  @Hara-0613-07 

Hi, Are the LED lights on these two units still solid green and can you get internet service from these two satellite units?

If they are working fine, the APP still showed "disconnected from other Decos", please go to Overview>three lines on the top left>help>contact us>suggestions and add the APP log and send to us.

After that, please try to exit from the current account and log in again to see whether it made any difference.

Thank you very much.

Deco Monthly Recap- Check What's Currently Going on With Deco KidShield Test Recruitment, Share Your Ideas With us! Wi-Fi Schedule Ideas Wanted!
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#4
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