AX55 USB hard drive issue with setup

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

AX55 USB hard drive issue with setup

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
AX55 USB hard drive issue with setup
AX55 USB hard drive issue with setup
2022-03-14 09:31:10
Model: Archer AX55  
Hardware Version: V1
Firmware Version: 1.0.7 Build 20220120 rel.74083(5553)

Model: Archer AX55

Hardware Version: V1

Firmware Version: 1.0.7 Build 20220120 rel.74083(5553)

 

Setup:

AX55 with USB network Hard drive connected for network use (Seagate firecuda 2TB in NTFS format)

with username and password security option

 

I was able to use it now with my windows laptop and iOS devices using the DOCUMENTS app by readdle (iOS) and in windows using the FTP protocol.

 

Then it suddenly had an issue wherein it cant connect to the smb or FTP IP both windows and mac.

When I remove the USB drive. I can access again the router via the 192.168.0.1 in the browser and in Tether app

 

This is the one that shows with the USB drive attached with unknown router (Ax55 shows offline) 

And when I unplug the usb HD the Axx55 can ba accessed again

I cant pinpoint the issue.

Why when I plugged the usb HD, It cant be accessed both HD and router with the unknown router showing in the Tether app

And when I unplug the USB HD. I can now access the Ax55 via tether and browser and the unknown router disappears.

 

 

When USB HD is attached after 10 to 15 mins ftp and samba wont work anymore.

 

 

 

When USB drive is unplugged from Router. 
AX55 is again online

 

  0      
  0      
#1
Options
7 Reply
Re:AX55 USB hard drive issue with setup
2022-03-14 10:04:31

  @macmon 

 

Usually such kind of issues are caused by not enough power provided by the router to the USB HDD.

If I'm not mistaken the router USB port can provide not more than 500mA power to the USB device connected.

If your USB HDD needs more power to run properly that's the reason for this abnormal behavior.

You ca try to connect the USB HDD through a powered USB hub and see if that will resolve the issue.

Here some tips from AX55 user guide:

If this was helpful click once on the arrow pointing upward. If this solves your issue, click once the star to mark it as a "Recommended Solution".
  0  
  0  
#2
Options
Re:AX55 USB hard drive issue with setup
2022-03-14 11:07:40
Hi Thanks for the quick reply. Yes my HD is formatted to NTFS. This was working properly (accessing it) for a few days already. Is there a USB 3 powered HUB available locally? All I usually see are non powered hubs. What I cant figure out is why when I plug the USB HD it is identified as an unknown router?
  0  
  0  
#3
Options
Re:AX55 USB hard drive issue with setup
2022-03-14 11:22:55 - last edited 2022-03-14 11:23:35

  @macmon 

 

Like I posted if the power provided by the router's USB port is not enough then this could be one reason for its abnormal behavior.

You could check for a 'powered USB hub' on your local marker - a quick query in Amazon:

https://www.amazon.com/Powered-Usb-Hub/s?k=Powered+Usb+Hub

It's even better if you could borrow one from a friend (just for the test) to be sure that this can resolve your issue before buying it.

If this was helpful click once on the arrow pointing upward. If this solves your issue, click once the star to mark it as a "Recommended Solution".
  0  
  0  
#4
Options
Re:AX55 USB hard drive issue with setup
2022-03-15 06:04:31

@macmon 

 

I guess terziyski points in the correct direction.  To assist and figure it out efficiently, I've forwarded your case to the TP-Link support engineers who will contact you with your registered email address later. Please pay attention to your email box for follow-up.

If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
  0  
  0  
#5
Options
Re:AX55 USB hard drive issue with setup
2022-03-16 02:18:43

  @Kevin_Z 

 

Thanks,

I got the email and it states remote access via team viewer?

 

I have not done remote access tech support wherein They can view my setting etc?

For short. What can Tech support see via remote viewing? (issue with sensitive info)

 

Thanks

  0  
  0  
#6
Options
Re:AX55 USB hard drive issue with setup
2022-03-16 03:27:41

  @terziyski 

 

Hi so far this is what I tried.

Previous setup

Generic enclosure for seagate 2TB HD -> USB port of Ax55

(issue: works a week before and now works for a few tries upon plug in then goes haywire [no access etc]

 

Suggested fixes:

Used the ff

1. Powered USB hub (but only usb 2.0) since I dont have a USB 3 for now.

2. placed the generic HD case with seagate (SG-HDa)

result again works for a few times then goes haywire.

 

What I did.

1. Powered USB hub usb 2.0

2. Placed a WD 2tb passport X to hub instead

It works no glitches BUT limited by the usb2.0 speed

 

What I am trying to do now.

I bought online an Orico usb 3 enclosure with auto sleep function after 10 mins for the 2.5 Seagate to replace my generic drive case. This might also be causing the issue since I am hypothesizing that the generic case might had some issue when it was on 24/7 hooked to the usb router.

 

also I am waiting for my usb 3.0 powered hub (for speed connection limitation of my old hub)

  0  
  0  
#7
Options
Re:AX55 USB hard drive issue with setup
2022-03-16 03:45:50

macmon wrote

  @Kevin_Z 

 

Thanks,

I got the email and it states remote access via team viewer?

 

I have not done remote access tech support wherein They can view my setting etc?

For short. What can Tech support see via remote viewing? (issue with sensitive info)

 

Thanks

 

Hello @macmon, it's good to take serious consideration for remote access from any company or person. At TP-Link, in some very rare cases, we might suggest remote access for our customers to make the support experience less complicated. We limit this action to when a case is escalated to system engineers and only when they deem it needed. Also, these remote sessions have to be scheduled, are only scheduled after troubleshooting with our support has been exhausted, and will be scheduled through an official email. from @tp-link.com. Please refer to the email sent to you by the engineers and confirm if that is OK for a remote access. 

If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
  0  
  0  
#8
Options

Information

Helpful: 0

Views: 1766

Replies: 9

Related Articles