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HomeShield Routers sending traffic to Avira though feature is disabled

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HomeShield Routers sending traffic to Avira though feature is disabled

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

MasMan

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2022-03-15 01:20:03 - last edited 2022-06-01 09:36:52

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HomeShield Routers sending traffic to Avira though feature is disabled

2022-03-15 01:20:03 - last edited 2022-06-01 09:36:52

Tags: #HomeShield

Model: Archer AX73

Hardware Version:

Firmware Version:

Has anyone raised ticket regarding this issue and received response from the support?

[PSA] Newer TP-Link Routers send ALL your web traffic to 3rd party servers

Having understood that this is potentially a bug, I'm currently collecting info on the side effect this issue could cause and when this is going to be resolved.

(in parallel I've just raised an individual ticket to cust support)

Would be great if we could share info on this thread, thanks.

1 Accepted Solution

Kevin_Z

2022-03-22 02:05:52 - last edited 2022-03-22 02:06:05

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Re:HomeShield Routers sending traffic to Avira though feature is disabled-Solution

2022-03-22 02:05:52 - last edited 2022-03-22 02:06:05

Hello @MasMan,

I'm updating here to inform you that we have released an official FAQ for the issue you're reporting, which you may review for a list of products that have updates available:

Advisory for Frequent DNS Requests on Related Routers

If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.

Recommended Solution

4 Reply

Kevin_Z

2022-03-16 07:17:08

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Re:HomeShield Routers sending traffic to Avira though feature is disabled

2022-03-16 07:17:08

Hello @MasMan, thank you for reaching out to us and welcome to the TP-Link community.

At TP-Link, we're always trying to make our products more secure and try to protect our users' data. We attach great importance to the feedback and are checking this internally, we will release an official announcement soon. Please wait and check the official announcement later.

MasMan

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2022-03-16 09:07:36

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Re:HomeShield Routers sending traffic to Avira though feature is disabled

2022-03-16 09:07:36

@Kevin_Z

Thanks for your prompt response. We'll be looking forward for the official announcement.

Mas

Kevin_Z

2022-03-22 02:05:52 - last edited 2022-03-22 02:06:05

Posts: 21259

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Registered: 2018-12-24

Re:HomeShield Routers sending traffic to Avira though feature is disabled-Solution

2022-03-22 02:05:52 - last edited 2022-03-22 02:06:05

Hello @MasMan,

I'm updating here to inform you that we have released an official FAQ for the issue you're reporting, which you may review for a list of products that have updates available:

Advisory for Frequent DNS Requests on Related Routers

Information

Helpful: 0

Replies: 4

HomeShield Routers sending traffic to Avira though feature is disabled

HomeShield Routers sending traffic to Avira though feature is disabled

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