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Incorrect Time Settings on Deco X20

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Incorrect Time Settings on Deco X20

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Incorrect Time Settings on Deco X20
Incorrect Time Settings on Deco X20
2022-03-24 12:18:19 - last edited 2022-06-03 10:16:30
Model: Deco X20  
Hardware Version: V4
Firmware Version: Firmware: 1.0.0 Build 20220110 Rel. 60118

Deco  X20 is having an option to set the Time Zone via the Web UI. However, it looks even after selecting the right Time Zone, it does not update the correct time.

Many of my apps on Sony Bravia fails to  connect due to difference in Time zone.

Is there any fix  to set the correct time zone on Deco X20?

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#1
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1 Accepted Solution
Re:Incorrect Time Settings on Deco X20-Solution
2022-06-03 10:15:36 - last edited 2022-06-03 10:16:30

  @David-TP Thanks David

I have deleted my Previous comment. 

 

Just FYI - I am able to find the root cause of the problem. Issue was the inbuilt firewall in the modem ( to which Deco was connected).

It was set to High and most likely was trying to block video connection.

 

We have changed the firewall settings to medium and now whatsapp and Time Sync issues, both are resolved.

My suggestion to all the members who are struggling with similar problem is to check the firewall permissions at modem level or external, if any.  

 

Regards,

Atul Gupta

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#6
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Re:Incorrect Time Settings on Deco X20
2022-03-25 03:08:26

  @Atul72 

Nice to see you again.

May I know which time zone did you choose?

How much is the time difference between Deco and the real time?

If selecting another incorrect time zone and changing it back, would it help?

Later I would like to forward your case to the senior engineers and please check you could get an email from me.

thank you.

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#2
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Re:Incorrect Time Settings on Deco X20
2022-03-25 08:46:15

  @David-TP Thanks for your message David.

Below are the details which i collected from Deco today:

 

Actual Time Stamp: 25-March-2022, 2:10 PM IST
Deco Time Stamp: 11-Jan-2022, 1:50 PM (Continent : Asia , Region : Kolkata) , Current Time on Router: 2022-01-11 1:50:00 PM

 

I have also tried changing the Continent and Region and saved the settings. Post that again switched back to Asia and Kolkata but router is still getting an incorrect time as shown above.

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#3
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Re:Incorrect Time Settings on Deco X20
2022-04-04 11:53:45 - last edited 2022-04-04 11:59:02

  @David-TP Hi David, I have received a Firmware Upgrade from the Team but it has partially resolved the issue.

Now the date is correct but time is still running behind by couple of hours. Refer the time on Deco and current time at my place

 

Looks Deco Time Stamp is running behind by 14 hours, 25 minutes and 56 seconds

 

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#4
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Re:Incorrect Time Settings on Deco X20-Solution
2022-06-03 10:15:36 - last edited 2022-06-03 10:16:30

  @David-TP Thanks David

I have deleted my Previous comment. 

 

Just FYI - I am able to find the root cause of the problem. Issue was the inbuilt firewall in the modem ( to which Deco was connected).

It was set to High and most likely was trying to block video connection.

 

We have changed the firewall settings to medium and now whatsapp and Time Sync issues, both are resolved.

My suggestion to all the members who are struggling with similar problem is to check the firewall permissions at modem level or external, if any.  

 

Regards,

Atul Gupta

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  0  
#6
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