Unable to use 5GHz

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Unable to use 5GHz

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Unable to use 5GHz
Unable to use 5GHz
2022-03-25 10:31:25 - last edited 2022-03-25 10:33:03
Model: Deco M5  
Hardware Version: V3
Firmware Version: 1.6.0

 I bought Deco M5 (3 pack) 1 year ago. After setting up the routers, I am unable to use 5GHz on either my phones or laptop. All of my phones support 5GHz. When i turn off 2.4 GHz in app, wifi's name no longer shows in my phone. Before upgrading to firmware version 1.6.0 i had the same problem. What should i do?

 

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Re:Unable to use 5GHz
2022-03-28 03:46:27

  @Tahsinalrafid 

Thank you very much for your feedback.

may I know the original firmware version before you tried the 1.6.0 beta?

And I noticed you had Deco M5 for almost a year, Did you notice the issue recently? 

Please also refer to the private message for further assistance.

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Re:Unable to use 5GHz
2022-03-30 11:11:55

  @David-TP 

Before 1.6.0 it was 1.5.3

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Re:Unable to use 5GHz
2022-03-31 06:02:43

  @Tahsinalrafid 

Thank you and please refer to the instruction in private message to get further assistance.

 

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