Deco x90 loses connection

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Deco x90 loses connection

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Deco x90 loses connection
Deco x90 loses connection
2022-04-11 20:13:38
Model: Deco X90  
Hardware Version:
Firmware Version:

Hello,

 

"Upgraded" from a ubiquity setup to deco x90 for faster speeds and better coverage. 
have had the x90 for about 2 weeks and starmrted having problems one week ago.

 

Internet drops out, main deco led is red and will not turn green again unless i restart it.

not a problem with my isp provider since i still have a separate ap ac pro network in the basement.

 

Is there any solution to this or is the solution to return them?

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Re:Deco x90 loses connection
2022-04-12 02:40:58

  @Mentra 

Thank you very much for your feedback.

May I know who is your internet service provider?

Later I would like to forward your case to the senior engineers and could you please send an email to support.forum@tp-link.com(please add the forum ID-543658) with the following information:

1. A screenshot of the IPV4 settings under Deco APP>More>Advanced when Deco X90 is red.

2. How often would the connection dropped within one day?

Best regards.

 

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