Forums

Stories

Knowledge Base

Home Network Community > Wi-Fi Routers > Can't disable 2.4hz after firmware upgrade

< Wi-Fi Routers

Can't disable 2.4hz after firmware upgrade

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Can't disable 2.4hz after firmware upgrade

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

sitaryz

LV1

2022-04-19 06:00:58 - last edited 2022-04-20 03:20:52

Posts: 2

Helpful: 3

Solutions: 1

Stories: 0

Registered: 2022-04-19

Can't disable 2.4hz after firmware upgrade

2022-04-19 06:00:58 - last edited 2022-04-20 03:20:52

Model: Archer AX73

Hardware Version: V1

Firmware Version: 1.2.0 Build 20211222 rel.74632(5553)

I upgraded to firmware 1.2.0 Build 20211222 rel.74632(5553) and now I can't disable 2.4ghz. This is what I see now:

According to the user guide I should be able to disable 2.4ghz:

Before I upgraded the firmware I looked at what's new and it did not mention that it would remove this functionality. I would not have upgraded the firmware if I knew I would lose this functionality! Is there any way I can downgrade the firmware?

1 Accepted Solution

sitaryz

LV1

2022-04-19 13:19:43 - last edited 2022-04-20 03:20:52

Posts: 2

Helpful: 3

Solutions: 1

Stories: 0

Registered: 2022-04-19

Re:Can't disable 2.4hz after firmware upgrade-Solution

2022-04-19 13:19:43 - last edited 2022-04-20 03:20:52

@Kevin_Z

Disabling Smart Connect solved the problem, thanks. I think I previously had Smart Connect enabled before I upgraded the firmware and was still able to modify those settings.

Recommended Solution

3 Reply

Kevin_Z

2022-04-19 07:03:48

Posts: 21207

Helpful: 4396

Solutions: 2502

Stories: 20

Registered: 2018-12-24

Re:Can't disable 2.4hz after firmware upgrade

2022-04-19 07:03:48

@sitaryz

Are you still able to disable the 2.4G network if you go to the Wireless page or Advanced > Wireless > Wireless Settings page, can you still find a separate 2.4G and 5G network? Be aware that only when the Smart Connect is disabled can you modify the 2.4G and 5G network settings.

TP-Link Annual Community Survey | Help Shape Our Community Throughout 2024!

sitaryz

LV1

2022-04-19 13:19:43 - last edited 2022-04-20 03:20:52

Posts: 2

Helpful: 3

Solutions: 1

Stories: 0

Registered: 2022-04-19

Re:Can't disable 2.4hz after firmware upgrade-Solution

2022-04-19 13:19:43 - last edited 2022-04-20 03:20:52

@Kevin_Z

Disabling Smart Connect solved the problem, thanks. I think I previously had Smart Connect enabled before I upgraded the firmware and was still able to modify those settings.

Recommended Solution

Kevin_Z

2022-04-20 03:20:24

Posts: 21207

Helpful: 4396

Solutions: 2502

Stories: 20

Registered: 2018-12-24

Re:Can't disable 2.4hz after firmware upgrade

2022-04-20 03:20:24

@sitaryz

Glad to know that. If you are sure that you can modify the 2.4G settings when the Smart Connect is on before the firmware upgrade, I guess the developer might change this in the latest version, as you can see "9. Optimized Smart Connect feature" in the release note.

I'm going to mark your reply as the “Recommended Solution” so others can be confident in benefiting from the solution.

TP-Link Annual Community Survey | Help Shape Our Community Throughout 2024!

sitaryz

LV1

2022-04-19 06:00:58 - last edited 2022-04-20 03:20:52

Posts: 2

Helpful: 3

Solutions: 1

Stories: 0

Registered: 2022-04-19

Information

Helpful: 0

Replies: 3

Can't disable 2.4hz after firmware upgrade

Can't disable 2.4hz after firmware upgrade

Information

Voters 0

Tags