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Deco X20 constantly disconnecting

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Deco X20 constantly disconnecting

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco X20 constantly disconnecting
Deco X20 constantly disconnecting
2022-04-24 14:20:29
Model: Deco X20  
Hardware Version:
Firmware Version: 1.0 build 20211224

Hey! I got a new set of Deco X20 a couple of weeks ago and I've got to say, so far, the worst piece of networking hardware I've ever used. Even worse than the Virgin 3 hub I bought them to replace.

 

Various issues keep occurring, right now it's frequent disconnections from the modem. Usually 2-3 per day. Today it's now 3pm and I've already had 4 disconnects.

 

everything is fine, then both Decos (2 set up) go offline, green light turns red and I have to reboot the main unit to get connection back. Very occasionally if I leave it long enough it'll reconnect by itself. But rarely.

 

I'm yet to find a cause. A few times it seems to have happen when a new device tries to connect to the network. Though doesn't seem to be every time. 
 

I've slowly been reserving ip addresses for devices, and a few things I've been turning mesh off for in case it's an issue with the seamless transition between units, but all of this feels like defeating the whole purpose of a mesh network.

 

any help appreciated. This is my last few days before I just give up and send it all back and buy a traditional router from another brand.

 

Thanks!

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#1
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3 Reply
Re:Deco X20 constantly disconnecting
2022-04-25 02:47:43

  @LPeek 

Thank you very much for your feedback.

I would like to forward your case to the senior engineers later and please check whether you have got an email from us.

Best regards.

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#2
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Re:Deco X20 constantly disconnecting
2022-04-25 06:00:14

Thanks  @David-TP. Appreciate the fast response.

 

I've received the email and will reply shortly.

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#3
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Re:Deco X20 constantly disconnecting
2022-07-22 14:41:12

I have a similar problem.

I have noticed that the disconnection happens when there is high bandwith usage, and when i use a network speed tester. When it reaches a certain speed it crashes, blinks red then restarts in a few seconds. Very frustrating. I have to manualy limit apps (Steam downloading ) network bandwith in order to avoid disconnections.

Please help. 

firmware: 1.1.3 Build 20211103 Rel. 32888

I don't know if this is relevant, but here are some rows from the error log:

Fri Jul 22 16:45:35 2022 daemon.err mcsd: mcManagerMCProcess: Flood table is non-empty, update multicast flood table, entry count is 1
Fri Jul 22 16:45:35 2022 daemon.err mcsd: mcManagerMCProcess: Interface eth0's forwarding table is changed
Fri Jul 22 16:45:35 2022 daemon.err mcsd: mcManagerMCProcess: Updated interface eth0 forwarding table successfully
Fri Jul 22 16:45:35 2022 daemon.err mcsd: ENTER mcManagerMCReadBufCB
Fri Jul 22 16:45:35 2022 daemon.err mcsd: ENTER mcManagerMCReadBufCB
Fri Jul 22 16:45:35 2022 daemon.err mcsd: Get netlink MSG 14 size 140 from br-lan

Fri Jul 22 16:45:35 2022 daemon.err mcsd: ENTER mcManagerMCReadBufCB
Fri Jul 22 16:45:35 2022 daemon.err mcsd: ENTER mcManagerMCReadBufCB
Fri Jul 22 16:45:35 2022 daemon.err mcsd: Get netlink MSG 100 size 52 from br-lan

Fri Jul 22 16:45:35 2022 daemon.err mcsd: mcManagerMCReadBufCB: Receive mdb updated event from br-lan 

Fri Jul 22 16:45:35 2022 daemon.err mcsd: ENTER mcManagerMCReadBufCB
Fri Jul 22 16:45:35 2022 daemon.err mcsd: ENTER mcManagerMCReadBufCB
Fri Jul 22 16:45:35 2022 daemon.err mcsd: Get netlink MSG 17 size 6708 from br-lan

Fri Jul 22 16:45:35 2022 daemon.err mcsd: mcManagerMCProcess: Legacy node 0 - 1C:1B:0D:5F:3A:64, add it to flood table
Fri Jul 22 16:45:35 2022 daemon.err mcsd: mcManagerMCProcess: Legacy node 0, update forwarding table
Fri Jul 22 16:45:35 2022 daemon.err mcsd: ENTER mcManagerMCReadBufCB
Fri Jul 22 16:45:35 2022 daemon.err nrd[3656]: _get_vap_status: fgets  failed.
Fri Jul 22 16:45:36 2022 daemon.err mcsd: ENTER mcManagerMCReadBufCB
Fri Jul 22 16:45:36 2022 daemon.err mcsd: Get netlink MSG 100 size 52 from br-lan

Fri Jul 22 16:45:36 2022 daemon.err mcsd: mcManagerMCReadBufCB: Receive mdb updated event from br-lan 

Fri Jul 22 16:45:36 2022 daemon.err mcsd: ENTER mcManagerMCReadBufCB
Fri Jul 22 16:45:36 2022 daemon.err mcsd: ENTER mcManagerMCReadBufCB
Fri Jul 22 16:45:36 2022 daemon.err mcsd: Get netlink MSG 17 size 6708 from br-lan

Fri Jul 22 16:45:36 2022 daemon.err mcsd: mcManagerMCProcess: Legacy node 0 - 1C:1B:0D:5F:3A:64, add it to flood table
Fri Jul 22 16:45:36 2022 daemon.err mcsd: mcManagerMCProcess: Legacy node 0, update forwarding table
Fri Jul 22 16:45:36 2022 daemon.err mcsd: mcManagerMCProcess: Legacy node 1 - 1C:1B:0D:5F:3A:64, add it to flood table
Fri Jul 22 16:45:36 2022 daemon.err mcsd: mcManagerMCProcess: Legacy node 1, update forwarding table
Fri Jul 22 16:45:36 2022 daemon.err mcsd: mcManagerMCProcess: Flood table is changed, update multicast flood table
Fri Jul 22 16:45:36 2022 daemon.err mcsd: mcManagerMCProcess: Flood table is non-empty, update multicast flood table, entry count is 2
Fri Jul 22 16:45:36 2022 daemon.err mcsd: mcManagerMCProcess: Interface eth0's forwarding table is changed
Fri Jul 22 16:45:36 2022 daemon.err mcsd: mcManagerMCProcess: Updated interface eth0 forwarding table successfully
Fri Jul 22 16:45:36 2022 daemon.err mcsd: ENTER mcManagerMCReadBufCB
Fri Jul 22 16:45:36 2022 daemon.err mcsd: ENTER mcManagerMCReadBufCB
Fri Jul 22 16:45:36 2022 daemon.err mcsd: Get netlink MSG 14 size 228 from br-lan

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#4
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Information

Helpful: 2

Views: 1017

Replies: 3

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