E4 has connection but no internet

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

E4 has connection but no internet

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
E4 has connection but no internet
E4 has connection but no internet
2022-05-07 05:26:29 - last edited 2022-05-14 05:22:32
Model: Deco E4  
Hardware Version:
Firmware Version: 1.5.3 Build 20210506 Rel. 78047

After 3 months the Deco's E4 have a bad internet connection.

 

What I have tried:

- reset and a new installation

- shuffled the three Deco's (3d floor -> 1st floor -> 2nd floor -> 3d floor)

- restart all the Deco's, using the app

- deco's in access point modus

- beamforming off

- fast roaming off

- tested the connection with different devices (all the same problem)

 

The main problem is the internet connection when I go from one floor to the other one. There is always a network connection, but no internet connection.

When I turn wifi off/on, on my device, the internet connection returns. And there will be as long as I stay on that floor.

 

I don't know how to fix the problem. Please help me :)

  2      
  2      
#1
Options
1 Accepted Solution
Re:E4 has connection but no internet-Solution
2022-05-14 05:21:50 - last edited 2022-05-14 05:22:32

  @David-TP  I've solved te problem. I found a solution on youtube. I had to give all the devices (phones, tablets, laptop, etc.) a static IP adress. Everything is working fine!

Recommended Solution
  0  
  0  
#3
Options
3 Reply
Re:E4 has connection but no internet
2022-05-13 10:54:11

  @Ron_ald 

Hi, Thank you for your time and patience.

Have you checked the linked Deco on the device before and after you turn off/on the Wi-Fi on the device?

Would the Ethernet clients have the same issue when connected to the main Deco E4 and satellite E4s?

Could you please help me run a simple test:

1. turn off the "mesh technology" on several mobile clients to see whether it improved the stability.

By the way, may I know who is your internet service provider and can I have the model number of your DHCP router?

Best regards.

 

 

  0  
  0  
#2
Options
Re:E4 has connection but no internet-Solution
2022-05-14 05:21:50 - last edited 2022-05-14 05:22:32

  @David-TP  I've solved te problem. I found a solution on youtube. I had to give all the devices (phones, tablets, laptop, etc.) a static IP adress. Everything is working fine!

Recommended Solution
  0  
  0  
#3
Options
Re:E4 has connection but no internet
2022-07-29 15:29:25

  @Ron_ald 

 

Hi. How do you put static address? Thanks!

  0  
  0  
#4
Options