Hello @Shaygee2 

Do you have internet access when you connect the MT992 modem directly to your computer? If yes, you should be able to connect the AX11000 to it. If you haven't tried this, please confirm this first as we can verify if there is any restriction or limitation on your line. If there is no internet access on the computer when the MT992 modem is connected directly, there might be restrictions on your line and it is suggested to contact your ISP Sky to release any binding.

Please refer to the below troubleshooting guide to confirm some basic settings again on the AX11000 if the internet is working fine when the MT992 modem is connected to your computer directly:

What should I do if I cannot access the internet through Wi-Fi router?