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Router drops connection for no apparent reason [AC1900]

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Router drops connection for no apparent reason [AC1900]

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Router drops connection for no apparent reason [AC1900]
Router drops connection for no apparent reason [AC1900]
2022-05-31 18:21:01 - last edited 2022-07-07 07:35:03
Model: Archer A9  
Hardware Version: V6
Firmware Version: 1.1.1

Our AC1900 loses connectivity seemingly on random. Installed factory firmware worked well. Never had a problem. Issue started with upgraded firmware.

 

Problem occurs using 2 different internet providers at 2 different locations.  To restore a connection, I must power off, then on.

 

1 - Purchased summer 2020.  Worked well until a few months after firmware update, sometime in fall 2021.

 

History - Location #1

2 - Randomly started to drop connection (Internet light turns orange).

3 - ISP confirms no problem on their end.

4 - When plugged into a different outlet, the problem mostly went away.

5 - Replaced the outlet at the original location.  Problem mostly stayed away, but then came back.

6 - At one point, did a factory reset, but noticed that the firmware version remained 1.1.1.

 

History - Location #2

 

7 - Never had a problem at this location and this (different) ISP before.  Previous summers.

8 - Same problem still occurs.  Yesterday the connection dropped > 10 times, certainly a record.

9 - Today connection dropped only 2 times, both in the morning.  Worked well the rest of the day.

  

All my devices are connected over WiFi.

 

Thanks!

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Re:Router drops connection for no apparent reason [AC1900]
2022-07-03 13:43:17 - last edited 2022-07-07 07:35:03

  @mattsh1   <== Responding to myself

 

UPDATE:  More unusual behavior.  A day or two after my original post, the router went back to normal, expected behavior.  Everything worked as one would expect it to work.  The only possible difference (maybe) was I made sure the router had fully booted before turning on my computer (Mac M1).  

 

But a few days ago, the router resumed dropping connections multiple times a day.  No clue as to why.  

 

Maybe this time around, I'll actually get a response?  One can hope...

 

 @Kevin_Z

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Re:Router drops connection for no apparent reason [AC1900]
2022-07-07 07:36:06

Hello @mattsh1 

 

If the internet connection becomes stable now, I would suggest monitoring the connectivity for some time, you may report back if the issue gets back.

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