Having trouble with my Ax23 1800 extremely slow speed on 2.4ghz

Having trouble with my Ax23 1800 extremely slow speed on 2.4ghz

Having trouble with my Ax23 1800 extremely slow speed on 2.4ghz
Having trouble with my Ax23 1800 extremely slow speed on 2.4ghz
2022-06-16 10:54:36
Tags: #2.4ghz slow speed
Model: Archer AX23  
Hardware Version: V1
Firmware Version: 1.0.5 Build 20220216

Issues with Ax23 Ax1800 - Extremely slow speed on 2.4GHz

 

Hello, I bought this Ax23 ast week and the 5GHz was working great with ~90Mbps speed on my 100Mbps internet connection (Dynamic Ip). But the 2.4Ghz was extremely slow, the maximum I saw was ~20Mbps. 

 

 

 

I spent hours troubleshooting with TP Link phone support, we tried with both Smart Connect On and Off, tried on channels 1,6 and 11 with different Channel width. Tried with No encryption and security, changed RTS threshold to 2304, didn't make any difference and the 2.4GHz speed only seemed to get worse

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Re:Having trouble with my Ax23 1800 extremely slow speed on 2.4ghz
2022-06-16 11:18:40

@Xave 

 

Can I know what is the device connecting to the 2.4G network, and what is the link speed between them? If it is a laptop, you can check the link speed as follows:

How to check the associated/link speed on a wireless client

 

I would suggest you read the following story shared by TomHunt, he gave very clear instructions to check if the speed is normal:

How to know if my clients get the normal speed?

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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Re:Having trouble with my Ax23 1800 extremely slow speed on 2.4ghz
2022-06-16 12:09:11

  @Kevin_Z 

 

My link speed of my wireless laptop link speed is 65mbps and my wireless phone link speed shown here is 199mbps 

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Re:Having trouble with my Ax23 1800 extremely slow speed on 2.4ghz
2022-06-17 03:25:59

@Xave 

 

Are they both connected to the 2.4G network? Can I have the screenshots of the link speed on both the laptop and phone?

 

Here you will find the difference between the theoretical wireless rate and the actual wireless rate, the actual wireless rate generally only reaches 75% of the negotiated rate between the client and the router, and may only reach 30% to 50% in an environment with large wireless interference. If the link speed on the laptop is only 65mbps, and there is heavy congestion, then I assume the actual speed may not be good. You can install a Wi-Fi analyzer to review the wireless networks around you, then try choosing a channel that is less congested with others, and change the channel width to 40MHz to monitor the connectivity again.

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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