AX1500 (AX10) Intermittent Internet Connectivity

AX1500 (AX10) Intermittent Internet Connectivity
AX1500 (AX10) Intermittent Internet Connectivity
2022-06-30 10:52:32 - last edited 2022-07-01 03:18:22
Hardware Version: V1
Firmware Version: Archer AX1500(US)_V1.2_220401

Dear TPLink,

I am experiencing an issue with my AX1500/AX10, my internet connectivity was disrupted on 28th June afternoon, till now it still remained the same.

My source has been verified by my ISP with technician onsite, everything is fine with direct connection to the modem.

Just that once connected via AX1500, the internet connection becomes intermittent (on/off).
 

To the point that I cannot even complete the Speedtest.net 's connectivity test. Loading of page is slow and unstable.

The AX1500 firmware is currently the latest, and its correct to my hardware type (Ver 1.0)

Is there anyway to downgrade the firmware to an earlier version as I am out of means to try. I even bought another new AX1500 off the rack from the retail store HW Ver 1.2. 

It upgraded the firmware to the latest version 1.3.1 _ 220401 when I introduce it to my modem, and it is still not working well. Connectivity is intermittent like the Ver 1.0 that I have.

I am at my limit to try to resolve the issue, does any experts here have a solution to this?

Please kindly share with me. Thanks.

 

Best Regards,
Billy

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Re:AX1500 (AX10) Intermittent Internet Connectivity-Solution
2022-07-01 03:18:15 - last edited 2022-07-01 03:18:22

Hello @billyseah 

 

If both routers are connecting to the ISP modem intermittently, it's suggested to go through the basic troubleshooting suggestions below, then report back with the information as requested for further troubleshooting:

Router Disconnects from Internet

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Re:AX1500 (AX10) Intermittent Internet Connectivity-Solution
2022-07-01 03:18:15 - last edited 2022-07-01 03:18:22

Hello @billyseah 

 

If both routers are connecting to the ISP modem intermittently, it's suggested to go through the basic troubleshooting suggestions below, then report back with the information as requested for further troubleshooting:

Router Disconnects from Internet

Recommended Solution
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Re:AX1500 (AX10) Intermittent Internet Connectivity
2022-07-01 20:11:55

  @Kevin_Z 

Hi Kelvin,

 

I had Leeland Zhang assist with remote access to a laptop and config of the router. Even he cannot figure out why.

 

What you had suggested have been attempted, even cloning of laptop MAC to router. Nothing is helping so the problem cannot be resolved.

 

I am also at my limits. Hope got better solution to remedy this.

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Re:AX1500 (AX10) Intermittent Internet Connectivity
2022-07-04 03:37:34

@billyseah 

 

Is the ticket ID TKID220630787? If yes, I assume you may work with the support engineers via email, they will be able to help you out or provide a solution.

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